Laith Hajjat
Amman,Jordan
Summary
Marketing product manager with 15+ years of experience within the telecommunications industry, I have cultivated a diverse skill set and a proven track record as a product manager. My expertise spans across various domains including B2B, B2C, ICT and IoT. Throughout my career, I have successfully managed product lifecycles, developed innovative strategies, and forged valuable partnerships to drive organizational growth and enhance customer experiences. My ability to navigate complex market landscapes, coupled with my proficiency in cross-functional collaboration, positions me as a strategic asset capable of delivering impactful results in dynamic and evolving environments.
Overview
17
17
years of professional experience
2
2
Languages
Work History
IoT Marketing Expert (Product Owner)
Orange Jordan
1 2021 - Current
- Manage product lifecycle from end to end, including developing value propositions and business cases for new products
- Work with several departments to Launch and deploy unique customer experience through dedicated services and offers
- Take lead to identify, evaluate, negotiate, and manage partnerships across technology, marketing, and go-to-market disciplines
- Launching Products and Services by designing & developing product concepts, business models, market segmentation, and Media Communications
- Develop detailed profiles of target customers data and niche market opportunities based on in-depth knowledge of smart home and/or IoT market
- Create Orange Smart life device manufacturer partnership strategy to bring compelling experiences to customers
- Lead cross-functional teams across Product, Operations, Engineering, Legal, Finance, and senior management to execute on relationships
- Building strategy for next generation of smart homes, keeping up to date with new technological trends and opportunities and disruptive business models
- Interface with high-level partners and internal teams to gather business requirements for software and hardware
- Build product Roadmap to roll out new products and product versions
- Diversify product line and value-added services to address key market areas
- Make regular reports to senior management on product KPIs, development timeline, marketing strategy, competitive intelligence, compliance laws, and relevant market trends
- Develop commination briefs highlighting targeted segment, message to customers & communication channels used within available budget while identifying value proposition
- Coordinate and work with all concerned departments all time to ensure delivery of best value propositions, facilitating customer journey, and increasing customer satisfaction.
Business Product Manager – Marketing & Business Development
Zain Jordan
01.2014 - 01.2021
- Direct ongoing participation in enterprise product roadmap, product development & product launch for Enterprise solutions
- Participate in ongoing consultation and interaction with Sales and Marketing research to identify and prioritize market needs based on revenue value, market share and competitive threat
- Project manager with Jordanian government for providing all government vehicles with GPS tracking solution
- Handling special ICT project to provide enterprise customers with solution that meet their needs and enhance their daily works
- Research, Design, develop and evaluate new products by translating customer requirements or strategic business objectives into deliverables
- Develop new enterprise services, business cases and feasibility studies in way that helps decision makers to take right decisions
- Develop and write up enterprise services/products concept papers include products descriptions and features in way that meets all enterprise customers’ requirements
- Consults with product managers, sales engineering, and sales account managers and marketing to identify priorities for new products/services and enhancements
- Direct ongoing participation in enterprise products implementation by partners with product owners, operations, Finance, Customer Service and Engineering teams on creation of new enterprise services, systems, and processes
- Direct ongoing participation and execution of product and sales support for service offerings, including sales training
- Monitor revenues and product usage metrics on daily/weekly/monthly basis to ensure that product is performing according to set KPIs
- Continuously work on improving way products are communicated and delivered to customers based on previous key learning.
Help Desk Broadband “Technical support - Customer Care Department.”
Zain Jordan
01.2009 - 01.2013
- Support for Broadband and Enterprise problems for ZAIN ISP customers
- Support for WiMAX, ADSL & Email problems for ZAIN ISP customers.
ISP Call Center "Technical Support – IT Department”
Zain Jordan
01.2008 - 01.2009
- Support for ADSL & Email problems for ZAIN ISP customers.
Network Engineering Administrator
ConsultOne
01.2007 - 01.2008
Education
Bachelor’s degree - Computer Engineering
Jordan University of Science And Technology
Irbid, JordanSkills
Project Management
Excellent communication skills
Strategic Planning
Market Research
Business-to-Business (B2B)
Advertising Campaigns
Requirements Analysis
Presentations
Product Strategy
KPI Dashboards
Internet of Things (IoT)
Strategic Partnerships
Business Modeling
Marketing Strategy
Project Planning
Team Leadership
Cross-functional Team Leadership
Project Management
Product Lifecycle Management
Roadmap development
Excellent Communication
Websites
Birthdate
10/24/84
Personal Information
Nationality: Jordanian
Timeline
Business Product Manager – Marketing & Business Development
Zain Jordan
01.2014 - 01.2021
Help Desk Broadband “Technical support - Customer Care Department.”
Zain Jordan
01.2009 - 01.2013
ISP Call Center "Technical Support – IT Department”
Zain Jordan
01.2008 - 01.2009
Network Engineering Administrator
ConsultOne
01.2007 - 01.2008
IoT Marketing Expert (Product Owner)
Orange Jordan
1 2021 - Current
Bachelor’s degree - Computer Engineering
Jordan University of Science And Technology