DARWEESH KAMAL
Electrical Engineer
Zarqa,AZ
Summary
- The highly motivated, enthusiastic, and ambitious Electrical Engineer seeking any further information that reflects my career, and try to be an effective person in any position that reflects my visions. Independent, Creative and critical thinker with sound Judgment and strategic decision-making competencies as well as the ability to prioritize and manage time effectively. I am looking for a good opportunity in your company depend on my academic and professional skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Call Center Advisor
Orange Jordan
06.2022 - Current
- Resolving all data inconsistency for (ADSL & Fixed &MPLS ) lines & Emails issue ,depends on the knowledge of Orange products & services and business rules Controlling sales process on all systems for new offers and services
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
- Answers customers’ calls and meets walk-in customers to solve billing, technical problems & answers any general inquiries
- Escalate unsolved problems to other departments within Wanadoo & Orange
- Follow up reported problems to ensure resolving and giving a feedback to the customer.
- Weekly reports about the type of faced problems to follow up the more repeated ones.
ITN-SERVICES SUPERVISORY ENGINEER ( JEA-Trainee )
Orange Jordan
12.2021 - 06.2022
Orange Jordan is the leading operator of integrated communication services in Jordan , I work in the TMC/Data-IT team that is responsible for monitoring the (Core Routers, Service Routers, DSLAMs, IT alarm…etc.) and for reporting problems to other teams to troubleshoot them to ensuring that the network's operating flawlessly Responsibilities & Duties:
- Supervise the networks alarms and handle the customer individual/mass complaints on 24/7
- Report faults (through FT creation & phone calls) and create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN on time
- Follow-up with the faults resolutions until they are finally resolved and support the field teams in minimizing the outages durations
- Make daily and weekly reports of all alerts that occurred during them
University Trainee
Jordanian Electric Power Company - JEPCO
06.2020 - 08.2020
- I have worked in transmission substations, distribution, transmission systems, maintenance, installation, checking of electric meters, the extension of electricity poles, and maintenance of transformers
- Responsibilities & Duties:
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Helped management to identify workflow issues and find solutions.
Education
Bachelor of Engineering - Electrical Engineering
04.2001 -
Skills
Ms office products
AutoCAD software
Python language
Social media platform
Time Management
Problem-solving abilities
Team Collaboration
Windows systems
Internet & technology tools
Training Course
- Electrical planning design using AutoCAD for (24) hours
- Design of 33/11KV electrical substations for (15) hours
- Introduction to SCADA system for ( 15) hours
Technical Skill
- Team work
- Self-management
- Self-learner
- Oral & written communication
- Leadership
- Customer service & marketing
Locations
- Jordan, Zarqa, Hay massom
References
References upon request
Timeline
Senior Call Center Advisor - Orange Jordan
06.2022 - Current
ITN-SERVICES SUPERVISORY ENGINEER ( JEA-Trainee ) - Orange Jordan
12.2021 - 06.2022
University Trainee - Jordanian Electric Power Company - JEPCO
06.2020 - 08.2020
Al-Hussein Bin Talal University - Bachelor of Engineering, Electrical Engineering
04.2001 -