DARWEESH KAMAL

• Resolving all data inconsistency for (ADSL & Fixed &MPLS ) lines & Emails issue ,depends on the knowledge of Orange products & services and business rules Controlling sales process on all systems for new offers and services
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
• Answers customers’ calls and meets walk-in customers to solve billing, technical problems & answers any general inquiries
• Escalate unsolved problems to other departments within Wanadoo & Orange
• Follow up reported problems to ensure resolving and giving a feedback to the customer.
• Weekly reports about the type of faced problems to follow up the more repeated ones.

Orange Jordan is the leading operator of integrated communication services in Jordan , I work in the TMC/Data-IT team that is responsible for monitoring the (Core Routers, Service Routers, DSLAMs, IT alarm…etc.) and for reporting problems to other teams to troubleshoot them to ensuring that the network's operating flawlessly Responsibilities & Duties:

• Supervise the networks alarms and handle the customer individual/mass complaints on 24/7
• Report faults (through FT creation & phone calls) and create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN on time
• Follow-up with the faults resolutions until they are finally resolved and support the field teams in minimizing the outages durations
• Make daily and weekly reports of all alerts that occurred during them

• I have worked in transmission substations, distribution, transmission systems, maintenance, installation, checking of electric meters, the extension of electricity poles, and maintenance of transformers
• Responsibilities & Duties:
• Consistently met my short and long-term targets
• Handled customer complaints with empathy and composure
• Helped management to identify workflow issues and find solutions.