Laith Rami Nashashibi
Amman,JO
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Public Relations Coordinator
Kidoz Times Newspaper
Amman, JO
06.2022 - Current
- Acted as the primary point of contact between the publication and its readers, contributors, and community partners, ensuring prompt and courteous communication.
- Maintained strong relationships with contributors and stakeholders by consistently addressing concerns, managing expectations, and providing timely updates.
- Handled sensitive or critical communication situations with professionalism, ensuring conflict resolution aligned with the publication's values.
Store Manager
Inkredible Community
Amman, JO
06.2021 - 08.2024
- Trained and supervised team members in effective communication, conflict resolution, and customer engagement practices.
- Maintained a customer-first culture by aligning service strategies with brand values and community engagement efforts.
- Delivered exceptional customer service by resolving inquiries, issues, and requests across multiple channels (in-person, email, social media), ensuring high customer satisfaction and loyalty.
Cashier
Fairouz Cafe & Gallery
San Diego , CA
06.2016 - 06.2019
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Science - Marketing
MEU
Amman JO06-2019
Skills
- Customer service
- Team building
- Communication strategies
- Conflict resolution
- Brand management
- Project management
Languages
English
First Language
Timeline
Public Relations Coordinator
Kidoz Times Newspaper
06.2022 - Current
Store Manager
Inkredible Community
06.2021 - 08.2024
Cashier
Fairouz Cafe & Gallery
06.2016 - 06.2019
Bachelor of Science - Marketing
MEU
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