Refqa Marar
Air Hostess
Amman,AM
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 years of experience in Working in the airline reservations sector.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Public Relations Officer, Telemarketing Officer
Regency Hotel
Amman, Jordan
10.2010 - 07.2012
- In the American Restaurant
- Courses & Certificates
- Flight attendant training courses such as: Band aid / Flight training
- Special Skills
- Full readiness to take a flight at any time, and know the instructions and things that must be arranged before taking that trip
- Ensuring passengers feel comfortable and reassured throughout the flight
- Check flight modes from time to time
- Emphasize the passengers on fastening their seat belts
- Check emergency equipment (fire extinguishers, oxygen cylinders, first aid kits)
- Inspect the cleanliness of the aircraft (seating seats and bathrooms), and ensure that there are no missing bags
- Inspect the plane from any suspicious object like bombs and weapons
- Helping passengers find their seats through the numbers on their tickets, and helping them to sit in them
- Assisting elderly passengers, people with special needs, pregnant women and children
- Warn passengers of the need to adhere to safety rules and avoid operating personal phones and electronic devices that may cause problems for the aircraft
- Explain the safety rules to passengers, and warn them not to leave their places at the landing and take-off stage
- Providing services to travelers including meals and drinks during the flight
- Instructing passengers on the availability of entertainment means such as books, magazines and newspapers, and how to operate the small TV screens in front of each passenger, which contain video games and movies, so that the traveler can spend enjoyable times during the flight
- Monitor passengers and check their conditions during the flight, to prevent any breach such as smoking and vandalism of aircraft property
- I prepare written trip reports after the trip is finished.
Air Hostess
Royal Jordanian
Amman, Jordan
11.2015 - 03.2018
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
Flight Attendant
Jordan Aviation
Amman , Jordan
06.2014 - 10.2015
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Ensured safety and comfort of customers onboard aircraft.
Reservation Agent
Patars For Tourism And Travel
Amman, Jordan
08.2023 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
Air Hostess
Jordan Aviation
Amman , Jordan
05.2018 - 08.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Diploma AIS - undefined
Al khwarzmi college
Skills
Business travelers
Guest services
Relationship Management
Documentation skills
Data Entry
Telephone reservations
Dependable and Responsible
Travel bookings
Hotel accomodations
Certification
Diploma travel agency basic functionality & central ticketing course
Timeline
Diploma travel agency basic functionality & central ticketing course
10-2023
Excel advance
09-2023
Icdl
09-2023
Reservation Agent
Patars For Tourism And Travel
08.2023 - Current
Air Hostess
Jordan Aviation
05.2018 - 08.2023
Air Hostess
Royal Jordanian
11.2015 - 03.2018
Flight Attendant
Jordan Aviation
06.2014 - 10.2015
Public Relations Officer, Telemarketing Officer
Regency Hotel
10.2010 - 07.2012
Diploma AIS - undefined
Al khwarzmi college