Ameera Shammoot
Arabic-English Translator
Amman
Summary
Experienced Arabic-English Translator with a strong background in translating technical, business, and legal content. Known for delivering culturally appropriate, accurate, and timely translations. Demonstrates versatility across various roles, including customer service, supply chain, and data management. Passionate about language, communication, and driving impactful global understanding.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Zain
03.2021 - Current
- Calls & social media
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Credit and Collection Agent
Zain
01.2023 - 01.2025
- Worked in the Legal, Credit, and Collection Department handling customer accounts and collections.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
Supply Chain Assistant
CRIF GULF DWC LLC
01.2018 - 12.2019
- Managed sourcing, storage, transportation, and distribution tasks.
- Analyzed data to identify areas for improvement in the supply chain, resulting in cost savings and better resource allocation.
- Reduced order processing time by improving communication between departments and coordinating shipments.
- Implemented lean principles within operations, reducing waste and increasing overall productivity.
- Monitored inventory levels closely to prevent stockouts or overstocking situations, optimizing warehouse space utilization.
Arabic-English Translator
CRIF GULF DWC LLC
01.2018 - 12.2019
- Edited and proofread text to accurately reflect English language.
- Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
- Translated legal and research materials from Arabic to English and vise versa.
Data Entry Specialist
CRIF GULF DWC LLC
01.2018 - 12.2019
- Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
Customer Service Representative
CRIF GULF DWC LLC
01.2018 - 12.2019
- Worked as team control at TAQ-YEEM project, handling inquiries and coordination.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Collection Agent
CRIF GULF DWC LLC
01.2018 - 12.2019
- Handled collection cases for Arab clients and coordinated with internal departments.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
English Teacher
Princess Basma High School
10.2017 - 12.2017
- Taught English and developed interactive lessons for high school students.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
Freelance Arabic Translator
Vogue Design
04.2015 - 06.2015
- Translated written content into Arabic for various company projects.
- Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
- Enabled smoother collaboration between international departments by providing precise translation of emails, reports, and other internal communications.
- Developed translated forms and educational materials for non-English speaking populations.
Freelance Arabic Translator
Al Mahara Group
04.2015 - 12.2015
- Translated and managed Arabic social media content.
- Maintained up-to-date knowledge of industry-specific terminology, ensuring accurate translations for specialized fields such as finance or healthcare.
- Assisted in the development of a company-wide glossary for Arabic terms and phrases, promoting consistency across all translated materials.
- Enhanced communication between clients and non-English speakers by providing accurate Arabic translations.
- Assisted human resources department in conducting interviews with Arabic-speaking candidates, ensuring clear communication during the hiring process.
Education
Bachelor’s Degree - Translation
Jerash University
Jerash, Jordan 04.2012 - 01.2017
Diploma - English Literature
Arab Community College
Amman, Jordan 01.2009 - 01.2011
Skills
- Bilingual Translation (Arabic ↔ English)
- Computer Proficiency (MS Office, Data Entry)
- Excellent Communication and Presentation
- Social Media Content Management
Interests
Enjoys reading, swimming, outdoor camping, and conducting independent research in language and communication
Timeline
Credit and Collection Agent
Zain
01.2023 - 01.2025
Customer Service Officer
Zain
03.2021 - Current
Supply Chain Assistant
CRIF GULF DWC LLC
01.2018 - 12.2019
Arabic-English Translator
CRIF GULF DWC LLC
01.2018 - 12.2019
Data Entry Specialist
CRIF GULF DWC LLC
01.2018 - 12.2019
Customer Service Representative
CRIF GULF DWC LLC
01.2018 - 12.2019
Collection Agent
CRIF GULF DWC LLC
01.2018 - 12.2019
English Teacher
Princess Basma High School
10.2017 - 12.2017
Freelance Arabic Translator
Vogue Design
04.2015 - 06.2015
Freelance Arabic Translator
Al Mahara Group
04.2015 - 12.2015
Bachelor’s Degree - Translation
Jerash University
04.2012 - 01.2017
Diploma - English Literature
Arab Community College
01.2009 - 01.2011
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