Omar Mahmoud Rihan
Duty Officer/Senior Cleaning Supervisor
Amman
Summary
Operations & Facility Management professional with 6+ years of experience in cleaning facilities , buildings, landsides and airsides (airports) and corporate services. Skilled in team leadership, safety compliance, and process improvement. Bilingual (English & Arabic) with proven ability to deliver efficiency, customer satisfaction, and operational excellence.
Overview
7
7
years of professional experience
Work History
Duty Officer / Acting Operations Manager
CLEANCO FACILITY SERVICES
01.2017 - 01.2022
- Supervised cleaning & facility operations across airport premises, ensuring compliance with safety and quality standards.
- Managed staff scheduling, performance monitoring, and resource allocation to maintain efficiency.
- Prepared and submitted daily, weekly, and runway sweeping reports to senior management.
- Resolved incidents (oil/fuel spillages, pest control, urgent facility breakdowns) with effective action plans.
- Coordinated with security, police, and external stakeholders to maintain smooth operations.
- Drafted SOPs and operational manuals to improve process consistency and compliance.
Sales Representative
Modern Arab Distribution Co.
01.2016 - 01.2016
- Increased sales by building strong customer relationships and promoting new products.
- Processed contracts, purchase orders, and ensured timely deliveries.
- Met and exceeded monthly sales targets while maintaining accurate records.
Call Center Agent
Aramex International Ltd.
01.2015 - 01.2015
- Handled inbound & outbound calls, ensuring customer satisfaction and issue resolution.
- Consistently exceeded performance KPIs for service quality and call handling.
- Provided product support, promoted services, and trained new agents on CRM practices.
Education
B.A. - English Language & Translation
Zarqa Private University
Zarqa, JordanCertified Facility Manager -
Chicago Institute For Management Training
Dubai01.2021
Facilities Management Diploma - undefined
New Skills Academy
01.2018
British Cleaning Certificate Award - undefined
New Skills Academy
01.2018
General Translation Course - undefined
House of Wisdom Academy
01.2024
International Training in Translation - undefined
Certified by Oxford College
01.2024
Inclusive Aviation Science - undefined
Al-Balqa’ Applied University
01.2009
Skills
Facility & Operations Management
Managing cleaning operations
Team Leadership & Training
Health & Safety Compliance
Customer Relationship Management
Problem Solving & Incident Response
Process Improvement & SOP Development
Translation (English ↔ Arabic)
Timeline
Duty Officer / Acting Operations Manager
CLEANCO FACILITY SERVICES
01.2017 - 01.2022
Sales Representative
Modern Arab Distribution Co.
01.2016 - 01.2016
Call Center Agent
Aramex International Ltd.
01.2015 - 01.2015
Facilities Management Diploma - undefined
New Skills Academy
British Cleaning Certificate Award - undefined
New Skills Academy
General Translation Course - undefined
House of Wisdom Academy
International Training in Translation - undefined
Certified by Oxford College
Inclusive Aviation Science - undefined
Al-Balqa’ Applied University
B.A. - English Language & Translation
Zarqa Private University
Certified Facility Manager -
Chicago Institute For Management Training