Omar Mahmoud Rihan
Duty Officer/Senior Cleaning Supervisor
Amman
Summary
Operations & Facility Management professional with 6+ years of experience in cleaning facilities , buildings, landsides and airsides (airports) and corporate services. Skilled in team leadership, safety compliance, and process improvement. Bilingual (English & Arabic) with proven ability to deliver efficiency, customer satisfaction, and operational excellence.
Overview
7
7
years of professional experience
Work History
Duty Officer / Acting Operations Manager
CLEANCO FACILITY SERVICES
01.2017 - 01.2022
- Supervised cleaning & facility operations across airport premises, ensuring compliance with safety and quality standards.
- Managed staff scheduling, performance monitoring, and resource allocation to maintain efficiency.
- Prepared and submitted daily, weekly, and runway sweeping reports to senior management.
- Resolved incidents (oil/fuel spillages, pest control, urgent facility breakdowns) with effective action plans.
- Coordinated with security, police, and external stakeholders to maintain smooth operations.
- Drafted SOPs and operational manuals to improve process consistency and compliance.
Sales Representative
Modern Arab Distribution Co.
01.2016 - 01.2016
- Increased sales by building strong customer relationships and promoting new products.
- Processed contracts, purchase orders, and ensured timely deliveries.
- Met and exceeded monthly sales targets while maintaining accurate records.
Call Center Agent
Aramex International Ltd.
01.2015 - 01.2015
- Handled inbound & outbound calls, ensuring customer satisfaction and issue resolution.
- Consistently exceeded performance KPIs for service quality and call handling.
- Provided product support, promoted services, and trained new agents on CRM practices.
Education
B.A. - English Language & Translation
Zarqa Private University
Zarqa, JordanCertified Facility Manager -
Chicago Institute For Management Training
Dubai01.2021
Facilities Management Diploma - undefined
New Skills Academy
01.2018
British Cleaning Certificate Award - undefined
New Skills Academy
01.2018
General Translation Course - undefined
House of Wisdom Academy
01.2024
International Training in Translation - undefined
Certified by Oxford College
01.2024
Inclusive Aviation Science - undefined
Al-Balqa’ Applied University
01.2009
Skills
Facility & Operations Management
Timeline
Duty Officer / Acting Operations Manager
CLEANCO FACILITY SERVICES
01.2017 - 01.2022
Sales Representative
Modern Arab Distribution Co.
01.2016 - 01.2016
Call Center Agent
Aramex International Ltd.
01.2015 - 01.2015
Facilities Management Diploma - undefined
New Skills Academy
British Cleaning Certificate Award - undefined
New Skills Academy
General Translation Course - undefined
House of Wisdom Academy
International Training in Translation - undefined
Certified by Oxford College
Inclusive Aviation Science - undefined
Al-Balqa’ Applied University
B.A. - English Language & Translation
Zarqa Private University
Certified Facility Manager -
Chicago Institute For Management Training
Similar Profiles
SANJU HAYUSANJU HAYU
Cleaner at SKMC HOSPITAL Under CLEANCO TRADING SERVICES LLC.Cleaner at SKMC HOSPITAL Under CLEANCO TRADING SERVICES LLC.
Alberto SuazoAlberto Suazo
Maintenance Technician at Cleanco Cleaning Services & Building MaintenanceMaintenance Technician at Cleanco Cleaning Services & Building Maintenance
Mohamed linjouom NjiriemokoMohamed linjouom Njiriemoko
Housekeeping Room Attendant at Cleanco Cleaning Services & Building MaintenanceHousekeeping Room Attendant at Cleanco Cleaning Services & Building Maintenance
Yousef EnbehYousef Enbeh
CEO at TradePro Company, UAECEO at TradePro Company, UAE
Zaid ShehadehZaid Shehadeh
B1 Mechanic at Jordan Aeronautical System Company (JAC)B1 Mechanic at Jordan Aeronautical System Company (JAC)