Sarah Jamal
Irbid
Summary
Reliable employee seeking Customer Service Cashier & Barista position. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier & Barista
Ajda Coffee House and Bakery & Calma Space
Irbid, Jordan
03.2024 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Physical Therapy - Physical Therapy
Jordanian University of Science & Technology
Irbid Alramtha06-2025
Skills
- Soft Skills
- Effective communication
- Excel under pressure
- Ability to simplify complex ideas or processes
- Collaborative team-oriented approach
- Interpersonal Skills
- Professional Attitude
- Adaptability
- Flexibility
- Team Work
- Computer Skills
- Microsoft Office
- Fast-Typer
- Conference applications
- Ease-of-use
- Physical Therapy Skills
- Clinical Assessment
- Patient Education
- Rehabilitation Techniques
- Patience and composure
- Customer complaint resolution
- Guest services
- Cash management
- Up-selling techniques
- Product knowledge
Languages
Arabic
Native / Multiple Dialect
English
Highly Proficient in speaking, writing, and reading
Timeline
Customer Service Cashier & Barista
Ajda Coffee House and Bakery & Calma Space
03.2024 - 01.2025
Bachelor of Physical Therapy - Physical Therapy
Jordanian University of Science & Technology