Sales Intelligence Expert
MAHMOUD ALMAHMOUD
Senior Customer Service
Irbid
Summary
Experienced with relationship management, leveraging strategic insights to enhance client satisfaction. Utilizes strong communication and analytical skills to develop effective banking solutions. Track record of implementing customer-centric strategies to drive business growth and client retention.
Overview
12
12
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Senior Customer Service And Assistant Manager
Housing Bank For Trade & Finance
Irbid, IR
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Housing Bank
08.2016 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Self-motivated, with a strong sense of personal responsibility.
- Responded to customer requests for products, services, and company information.
Bank Teller
Housing Bank
09.2013 - 08.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
BBA - Business Administration
Yarmouk University
Jordan 04.2001 -
Alpha Level - Sales
Lone Wolf Program
Amman, Jordan 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Time management
Customer relations
Adaptability and flexibility
Strategic planning
Goal setting
Sales strategies
Sales reporting
Business administration
Strategic thinking
Sales forecasting
Team motivation techniques
Software
Certification
Lone Wolf Program
Interests
Volunteering and community service
Timeline
Senior Customer Service And Assistant Manager
Housing Bank For Trade & Finance
09.2024 - Current
Customer Service Representative
Housing Bank
08.2016 - 09.2024
Bank Teller
Housing Bank
09.2013 - 08.2016
BBA - Business Administration
Yarmouk University
04.2001 -
Alpha Level - Sales
Lone Wolf Program
04.2001 -
Languages
Arabic
English