Omar Hassan
Indianapolis,IN
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Area Manager
Amazon
06.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Supervise and train between 150-200 associates per shift
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Self Checkout Cashier
Kroger
01.2023 - 06.2023
- Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
- Contributed to store-wide goals for sales volume and customer satisfaction by ensuring smooth operations of the self-checkout area.
- Assisted in inventory management by reporting discrepancies or issues observed during the checkout process.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
Administrative Assistant
Platinum Chiropractic
08.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Software Engineer Intern
Shipa Delivery
03.2021 - 08.2021
- Partnered with team members to learn best practices in software design.
- Worked with design teams and Senior Software Engineers to build customized software products for consumers.
- Worked with developers to identify and remove software bugs.
- Demonstrated strong problem-solving skills by troubleshooting complex technical issues during the development and testing phases of software projects.
Customer Care Representative
Shipa Delivery
08.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Computer Science
Princess Sumaya University For Technology
Amman08.2021
Skills
- HTML
- CSS
- Javascript
- Object-Oriented Programming
- Python
- Nodejs
- C
- C#
- Assembly
- SQL
- MongoDB
- PowerBI
Projects
- Jordan Times
A website for booking tickets for trips around tourism spots across Jordan
• Built pages that displayed tourism offers populated by the database.
• Built the back-end with PHP and used SQL for the database.
• Implemented authentication and encryption protocols.
- Wallet Check
An ecommerce website where users shop for watches.
• Created the front-end and back-end using PHP and JavaScript.
• Developed features including shopping pages, shopping cart, checkout, login and sign-up.
- Maze Game
An Assembly programming game that you can control with your keyboard.
• Built to display multiple mazes with a specific routes to the finish line.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Area Manager
Amazon
06.2023 - Current
Self Checkout Cashier
Kroger
01.2023 - 06.2023
Administrative Assistant
Platinum Chiropractic
08.2021 - 02.2022
Software Engineer Intern
Shipa Delivery
03.2021 - 08.2021
Customer Care Representative
Shipa Delivery
08.2019 - 03.2021
Bachelor of Science - Computer Science
Princess Sumaya University For Technology
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