Summary
Overview
Work History
Education
Skills
Email
Timeline
Generic

Abdallah Adawi

Language Manager
Amman,Amman

Summary

Program Manager with a strong background in AI data operations, localization, quality assurance, and cross-functional program leadership. Experienced in managing large-scale programs across global networks, implementing quality frameworks like MQM, leading stakeholder communications, and driving operational efficiency. Adept at managing vendors, executing strategic initiatives, and aligning localization and AI workflows with business goals. Known for indirectly leading and mentoring large teams across international locales.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Language Manager

Amazon
Amman, Amman Governorate
12.2024 - Current
  • Led localization and AI data programs across the Amazon network, delivering over 50 multilingual workflows monthly and aligning execution with global strategies and stakeholder expectations.
  • Designed and scaled quality frameworks (MQM), improving localization accuracy by 25% and reducing review cycles by 30%.
  • Defined program scope, timelines, and risk plans across multiple localization workflows.
  • Managed vendor performance, budget, and contracts, optimizing deliverables and partnerships.
  • Led stakeholder reporting and KPI tracking across 5+ global programs, supporting quarterly reviews and multilingual testing.
  • Oversaw coaching and knowledge-sharing for over 30 reviewers and DAs across 4 regions, improving consistency in deliverables.
  • Created and rolled out 5+ training modules that accelerated onboarding by 40% and enhanced DA up-skilling outcomes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and locale regulations.

Senior Localization Specialist

Amazon
Amman, AM
10.2024 - 12.2024
  • Optimized internal communication channels to facilitate efficient collaboration between global teams working on localization projects.
  • Established strong relationships with local stakeholders, enabling better understanding of regional needs and preferences.
  • Introduced issue categorization for annotation workflows, reducing ambiguity and improving quality scores by 15%.
  • Implemented continuous improvement initiatives based on regular feedback from clients and team members alike.
  • Collaborated cross-functionally with 5+ stakeholder groups to streamline reporting tools and accelerate localization delivery pipelines by 25%.
  • Reduced localization costs by negotiating with vendors and optimizing resource allocation.
  • Improved customer satisfaction by providing accurate, culturally-relevant translations for marketing materials.

Localization Specialist

Amazon
Amman, AM
10.2022 - 09.2024
  • Managed localization projects and reviews spanning multiple teams and 3 international locales.
  • Conducted quality reviews, delivered test plans, and aligned with global rollout schedules.
  • Drove more 16 workflow improvements, reducing translation cycle time by 12% and vendor escalations.
  • Implemented quality assurance measures to minimize errors in translated content, enhancing brand reputation.
  • Implemented continuous improvement initiatives based on regular feedback from clients and team members alike.
  • Coordinated closely with product managers to keep track of product updates requiring localization support.

Sales Representative

Optimal Pharmaceuticals
Amman, AM
06.2022 - 07.2023
  • Developed and executed B2B sales strategies, consistently exceeding monthly sales targets.
  • Conducted strategic client presentations, built long-term relationships, and tailored solutions based on client needs.
  • Tracked competitor activity and market trends to adjust campaigns and gain new leads.
  • Supported junior team members by sharing best practices and assisting with training sessions, fostering team growth.
  • Managed account pipelines and coordinated closely with marketing and fulfillment teams to ensure timely product delivery.

Data Associate

Amazon
Amman, AM
01.2021 - 09.2022
  • Labeled multilingual data for AI module thru 5 different workflows; applied RCA and PTG methodologies.
  • Served as point-of-contact for quality discussions; tracked metrics and reviewed performance trends.
  • Authored internal documentation and supported research for pre-workflow launch planning.
  • Collaborated with cross-functional teams to ensure data consistency and quality across multiple platforms.

Content Moderator

WebHelp
Amman, AM
06.2020 - 01.2021
  • Monitored platform content for violations; enforced moderation guidelines.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Reduced response time for content review, ensuring a safer online environment for users.

Site Engineer

Archtrump
Amman, AM
06.2019 - 05.2020
  • Oversaw daily operations on construction sites, ensuring all tasks aligned with engineering plans, safety standards, and deadlines.
  • Coordinated with cross-functional teams including architects, contractors, suppliers, and inspectors to resolve site-level challenges and keep the project on track.
  • Monitored project milestones and resource allocation, helping to reduce delays and optimize execution timelines.
  • Reviewed technical drawings and conducted on-site quality checks to verify accuracy and adherence to specifications.
  • Prepared progress reports and communicated updates to project managers, developing strong documentation and stakeholder reporting skills.
  • Gained hands-on experience in risk mitigation, field planning, and adaptive problem-solving — foundational skills later leveraged in program and quality management roles.
  • Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.

Education

Bachelor - Civil Engineering

American University of Madaba
Madaba
06.2019

Skills

  • Program Lifecycle Management

  • Quality Frameworks (MQM, RCA, PTG)

  • Risk Identification & Mitigation

  • Stakeholder Communication

  • Vendor Management & Training

  • Localization Strategy & Execution

  • Annotation & AI Data Workflows

  • Program Scoping & Test Planning

  • Requirement Gathering & Documentation

  • Asana, MadCap Flare, CAT Tools

Strategic planning

Time management

Cross-functional teamwork

Email

Abdallah.adawi@live.com

Timeline

Language Manager

Amazon
12.2024 - Current

Senior Localization Specialist

Amazon
10.2024 - 12.2024

Localization Specialist

Amazon
10.2022 - 09.2024

Sales Representative

Optimal Pharmaceuticals
06.2022 - 07.2023

Data Associate

Amazon
01.2021 - 09.2022

Content Moderator

WebHelp
06.2020 - 01.2021

Site Engineer

Archtrump
06.2019 - 05.2020

Bachelor - Civil Engineering

American University of Madaba

Similar Profiles

CREATE PROFILE
Abdallah AdawiLanguage Manager