Mahmoud AlAyoubi
Senior Business Operation Support Officer
Jordan, Amman
Summary
Experienced Senior Business Operations Support Officer with a strong background in driving business optimization across the organization. Known for providing expert support to senior executives and team members alike, enhancing operational efficiency and fostering a seamless workflow
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Business Operations Support Officer
Jordan Kuwait Bank
04.2021 - Current
- Support Bank departments and branches with their daily tasks on bank systems (Banks, SmartVista, A2A, SPR, Intellect..etc)
- Support Bank digital systems (Net Banker and Mobile application)
- Authorize the requests received from other departments and branches on Bank core and digital systems
- Following up with systems vendors to solve issues
- Providing guidance and assistance to junior staff to fulfill their duties by following up with them and ensuring tasks are completed effectively
- Coaching new employees on core Bank system and functions
- Participate in examination system updates and new systems
- Involving in in apply new projects related to development bank systems
- Validation the daily reconciliation for: CliQ and E-Wallets (JOMOPAY), E-Fawateercom and Western Union
- Following up the objections from E-Wallets providers on ATM transactions
Business Operations Support Officer
Jordan Kuwait Bank
09.2020 - 03.2021
- Support bank departments and branches with their daily tasks on all bank systems (Banks, SmartVista, A2A, SPR, Intellect..etc)
- Support Bank digital systems (Net Banker and Mobile application)
- Prepare reports for Branches, Marketing, Sales, Risk and Compliance in coordination with IT department
- Coaching new employees on core Bank system and functions
- Managing ATMs differences
- Conducting daily reconciliation for CliQ and E-Wallets (JOMOPAY), E-Watercolor and Western Union
- Participate in examination system updates and new systems
- Working on a group of high risk functions related to Bank core and digital systems
Customer Service Representative
Jordan Kuwait Bank
12.2016 - 09.2020
Education
Bachelor of Finance -
University of Jordan
09.2012 - 08.2016
Skills
Operational support
Problem-solving
Technical support
Business Analyst
Quality controls
Product knowledge
Reconciliation
Staff training
Adaptability and flexibility
Certification
Certified Management Accountant (CMA)
Timeline
Senior Business Operations Support Officer
Jordan Kuwait Bank
04.2021 - Current
Business Operations Support Officer
Jordan Kuwait Bank
09.2020 - 03.2021
Customer Service Representative
Jordan Kuwait Bank
12.2016 - 09.2020
Bachelor of Finance -
University of Jordan
09.2012 - 08.2016
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