Manhal AL-Qudah
Amman
Summary
Customer-focused Sales manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. Customer-focused Sales manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Transaction Banking Officer / Team Leader
Jordan Kuwait Bank
10.1995 - Current
- Developed and Lunched Corporate Cash Management Portal and Mobile app (JKBCorp+): Led the end-to-end design, development and successful implementation of a cash management system for corporate clients.
- Lunched the direct integration (API): the integration accomplished between both the bank core and the client ERB system in-order to push all type of payments directly.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Increased customer satisfaction by providing timely and accurate banking services.
- Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC.
CIB Transaction Banking/Product & sales manager
Bank of Jordan
10.2022 - Current
- Selling and cross-selling cash management solutions to existing and new large corporations.
- Acts as a commercial advisor to corporate and commercial clients through direct communication with clients through the available means of communication and holding periodic visits for the purposes of marketing and presenting the bank’s cash management products and developing appropriate solutions for them, using all available sales solutions such as cross cell.
- Conducts periodic studies on the conditions of competitors and evaluates opportunities and threats in a way that contributes to avoiding / reducing potential risks and exploiting available opportunities in a way that raises the financial performance and profitability of the Bank.
- Cooperate with the Liabilities Management Unit regarding the development of sales tools and marketing/development of its products, in addition to the liabilities, in a way that achieves the Bank's strategic objectives.
- Participates / contributes to the development and training of the current cadre, affiliated cadres, and units whose work is related to the cash management unit, in a way that achieves the bank's profitability goals.
- Cooperate with the Retail Banking Services Department to take advantage of opportunities related to selling products to individuals and corporate clients through the use of cross-selling methods in a way that achieves the bank's profitability.
- works continuously to automate/develop commercial finance products and methods of presenting them through all the digital and electronic means available in the bank to meet the expectations and needs of customers, and confirms recommendations regarding their continuous development.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Shared comprehensive brand and product knowledge to maximise sales.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
CIBTransaction Banking/Senior Relationship officer
Arab bank
10.2020 - 10.2022
- Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities.
- Contacted existing customers and informed them of new product offerings.
- Maintained a high standard of ethics and conduct for sound banking operations and business success.
- Reviewed and assessed client credit and investment history.
- Identified market opportunities to grow new business across dedicated accounts.
- Set up new client accounts and updated Salesforce files with precision.
- Proactively sourced and developed new business from internal and external referral networks.
- Leveraged working knowledge of banking products to create new client relationships.
- Planned and led client events, including product information seminars.
- Oversaw daily activities of direct reports, maximising overall team productivity.
- Exchanged foreign currency and advised customers of optimal exchange times.
- Responsible for providing cash management and trade finance services to cooperate clients across the MENA region
- Assisting clients in managing their cash flow and liquidity while ensuring that their corporate needs and requests are fully met
- Ensuring smooth operation of the Bank’s corporate online platform – ArabiConnect
- Conducting meetings with product team on ways we can improve ArabiConnet platform
- Opening and following us on cases with IT department and vendors
- Resolving customer complaints & other service-related issues either directly or in close coordination with relevant teams.
- Selling and cross-selling cash management solutions to existing and new large corporations in the MENA
- Building and maintaining strong and positive relationship with corporate clients - Implement and asses all legal documents needed in staff recruitment
- Execute staff salaries and compensations
- Proceed with staff loans deductions and assure that they comply with bank policies
Retail Sales Officer
Bank AL Etihad
07.2018 - 08.2020
- Reconciled cash and cheques against computer records at end of shift.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Attended dedicated networking sessions to attract new business.
- Provided regular reporting of unallocated cash.
- Adhered to safe deposit box procedures, operations and guidelines while assisting customers.
- Recognised sales opportunities and cross-sold financial products by making quality referrals to meet assigned teller goals.
- Prepared official cheques for customers and internal bank needs.
- Explained bank services, financial products and applicable fees to customers to offer comprehensive service.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
- Maximised sales opportunities by determining and standardising best practices.
Education
Finance and banking - business school
American University of Madaba
2018
Skills
- Account management
- Market and competitive analysis
- Product development
- Team management
- Sales goal attainment
- Marketing and sales strategies
- Demand generation marketing
- Partnership marketing
- Business development
- Solutions deployment
- Operational analysis
- API integration
- Cash management
- Sales strategy
- Customer profiling
- Process improvement
- Cross-selling techniques
- Data analysis
- Client relationship management
- Training and development
- Product knowledge
- Operational efficiency
- Team leadership
Certification
- Supply chain financing certified (Bahrain institute of Banking and Finance (BIBF)
- Advanced cash management (CACM)certified Bankers association for finance and trade (BAFT)
- Brand Technology Advisor Team certified .
- retail segmentation 2020
- CAMS
- CMA
Languages
Arabic
First Language
English
Advanced
C1
Education
other
Timeline
CIB Transaction Banking/Product & sales manager
Bank of Jordan
10.2022 - Current
CIBTransaction Banking/Senior Relationship officer
Arab bank
10.2020 - 10.2022
Retail Sales Officer
Bank AL Etihad
07.2018 - 08.2020
Senior Transaction Banking Officer / Team Leader
Jordan Kuwait Bank
10.1995 - Current
Finance and banking - business school
American University of Madaba
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