Basel Okour

• Monitored customer activity to ensure safety and compliance with mall regulations.
• Conducted regular inspections of facilities to identify maintenance needs and enhance operational efficiency.
• Assisted in conflict resolution by addressing customer inquiries and providing effective solutions.
• Collaborated with security personnel to maintain a secure shopping environment for patrons.

Monitor camera feeds to ensure safety and compliance with security protocols. Identify and report irregular activities to reduce operational risks.

Maintain a high level of responsibility and alertness during extended shifts.

Oversaw store operations through surveillance systems ensuring security and order. Assisted in incident reporting and safety documentation

• Resolved customer inquiries, ensuring satisfaction through effective communication and problem-solving skills.
• Managed customer accounts, updating information accurately in CRM systems to maintain data integrity.
• Collaborated with team members to enhance service delivery processes, improving overall customer experience.
• Assisted in training new agents, sharing best practices to foster a supportive learning environment.
• Responded to customer inquiries promptly, providing accurate information. Resolved complaints efficiently to enhance customer satisfaction.

• Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and prompt resolution of inquiries.
• Handled guest complaints effectively, utilizing problem-solving skills to maintain positive experiences.
• Assisted in training new team members on service protocols and hotel systems, fostering a collaborative work environment.
• Collaborated with housekeeping and maintenance teams to address guest requests and ensure room readiness.
• Delivered exceptional guest service by addressing customer needs and inquiries. Ensured guests had a positive and memorable experience.

• Assisted in organizing community outreach events to raise awareness for charitable initiatives.
• Coordinated volunteer schedules, ensuring adequate staffing for various programs and activities.
• Supported fundraising efforts by preparing materials and managing logistics for events.
• Engaged with community members to promote services and identify needs for assistance.
• Assisted in event ushering and coordination during charity programs.