Aya Shnaikat
Customer Service
Amman
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Call Center Representative
Aramex
05.2023 - Current
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions .
- Meet personal/team qualitative and quantitative targets .
Call Center Customer Service Representative
CSC beyond
Amman
08.2021 - 10.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved concerns with products or services to help with retention and drive sales
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Internship Trainer
Amal Al Halees For Translation
02.2021 - 07.2021
- Reading material and researching industry-specific terminology.
- Converting text and audio recordings in one language to one or more others.
- Ensuring translated texts conveys original meaning and tone.
- Follow up with internal team members and clients to ensure translation meets their needs .
Private English Teacher
Self-employed
Amman
06.2020 - 06.2021
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes
Education
Bachelor of Arts - English Language And Translation
Al-Ahlyyia Amman University
Salt-Jordan 02.2018 - 06.2021
Skills
Organizational ability
Certification
PMD4NGOs|Zain International
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Aramex
05.2023 - Current
PMD4NGOs|Zain International
03-2023
Qualifying to work in NGOs| The National Academy of Tourism and Aviation
01-2023
Public Speaking| Creativity For Development and Training
01-2023
Regal training|Regal
01-2023
Legal Translation| Talal Abu Ghazaleh
03-2022
Call Center Customer Service Representative
CSC beyond
08.2021 - 10.2022
Internship Trainer
Amal Al Halees For Translation
02.2021 - 07.2021
Communication Skills| Al- Ahlyyia Amman University
11-2020
IELTS| Al- Ahlyyia Amman University
10-2020
Private English Teacher
Self-employed
06.2020 - 06.2021
English Conversation| Talal Abu Ghazaleh
06-2020
Bachelor of Arts - English Language And Translation
Al-Ahlyyia Amman University
02.2018 - 06.2021
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