Aya Shnaikat
HR ASSISTANT
Amman
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Call Center Customer Service Representative
CSC beyond
08.2021 - 10.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Private English Teacher
Self-employed
06.2020 - 06.2021
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
Bachelor of Arts - English Language And Translation
Al-Ahlyyia Amman University
Salt-Jordan 02.2018 - 06.2021
Skills
Organizational ability
Certification
PMD4NGOs|Zain International
Timeline
Communication Skills|AAU
11-2023
PMD4NGOs|Zain International
03-2023
How to work for NGOs|NATA
01-2023
Public Speaking|CTD
01-2023
Regal training|Regal
01-2023
Legal Translation|TAG
03-2022
Call Center Customer Service Representative
CSC beyond
08.2021 - 10.2022
IELTS|AAU
10-2020
Private English Teacher
Self-employed
06.2020 - 06.2021
English Conversation|TAG
06-2020
Bachelor of Arts - English Language And Translation
Al-Ahlyyia Amman University
02.2018 - 06.2021
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