Ashraf Melhem
Information Technology Specialist
Irbid
Summary
Having around 15 years of experience in Information Technology (IT) sector, working in different IT positions from the junior level up to management level, In different organizations with different sizes and sectors, startup with 3 employees up to well known international organizations.
In addition, to having a research capabilities from the post education to be a good self learner and widen the knowledge based on scientific facts and methodologies.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
2
2
Certificates
Work History
Information Technology Specialist
International Labour Organiaztion (ILO)
Amman
12.2018 - 10.2023
- Supervised IT operations related organization systems, starting from planing direction, requirement gathering, contracting with provider, implementation, testing, evaluation, and confirming improvements.
- Solved or contributed in solving of any IT issue faced by management team.
- Provided training to all levels of system users, visitors, counselors, contractors, collaborators, and high level managers.
- Supported team to upload their data to operated systems from country distributed locations.
- Exported and prepared periodic progress reports from running systems, inspect and reported any technical issues, bugs in these systems.
- Followed up with systems providers to respond and solve any issues in their software.
- Wrote technical documents to be part of contracts with technology providers.
- Analyzed raw data and provided recommendations from IT perspective.
- Arrange, conduct and attend meetings, remotely or in person, inside organization or outside with collaborators and 3rd parties.
Senior Web Developer
Complete Chain For Supportive Services
Amman
09.2016 - 11.2018
- Built and developed 5 main web systems and contributed in more 1 governmental web system development
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, CSS/Less and Drupal.
- Provided front-end website development using HTML/CSS/bootstrap and other editing software.
- Provided back-end development using PHP/Drupal.
- Determined coding requirements for specialized scripts.
- Engaged with clients to plan and optimize site issues and queries.
- Discussed requirements with clients to produce actionable development plans.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Provided security maintenance and patching on websites to maintain services viability of production websites.
- Implemented changes and integrated requested elements to clients systems.
- Applied emerging technologies to update and maintain site applicability.
- Adhered to SEO best practices while designing sites.
- Boosted web traffic by improving navigation and rectifying bottlenecks.
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
- Optimized web applications for speed, scalability and security.
- Conducted unit testing to deliver optimal browser functionality.
- Developed user-friendly web forms with validation and error handling.
- Performed unit testing of web applications and troubleshot issues.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Created powerful Content Management Systems using Drupal to serve as web platform for client.
- Delivered user support to clients to train, educate and answer questions.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
Web Development Consultant
Khazanti.com
Amman
03.2016 - 07.2016
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Managed migration of more than 100K product catalog and images from old system to new system.
- Delivered user support to clients to train, educate and answer questions.
- Optimized web applications for speed, scalability and security.
- Performed unit testing of web applications and troubleshot issues.
- Conducted unit testing to deliver optimal browser functionality.
Lead Web Designer
Al-Jazeera Paints Factory - KSA
Khamis Mushait
02.2015 - 02.2016
- Designed and Coded more than 50 pages for company website using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, and CSS.
- Discussed site and app requirements with clients to produce actionable development plans.
- Validated third-party code to comply with internal standards and technical requirements.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Adhered to SEO best practices while designing sites.
- Delivered technical presentations to illustrate proposed site designs.
- Tracked and reported problems with site designs, providing remedial suggestions for resolution.
- Delivered services as web developer and webmaster, acting as project manager for platform transition.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
- Designed user interface to meet client specifications,
- Completed domain name registrations and maintained website and web hosting account.
- Reviewed Mobile applications created by third party providers and provided feedback for revisions.
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
Website Developer and Manager
Khazanti.com
Amman
02.2012 - 10.2014
- Wrote and Reviewed more than 10K lines of code to validate structures, assess security and verify browser compatibility of main website for company which was build on Drupal 6 technology.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Assisted in development of long-term strategies to grow department and resources.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Boosted web traffic by improving navigation and rectifying bottlenecks.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Collaborated with in-house web designers to create sleek and innovative UI design for more than 50 pages of website.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Conceived and built optimized more than 10 landing pages in HTML and CSS for integration and cross-browser compatibility to align with advertised campaigns.
- Delivered user support to 15 staff member, provide training, educate and answer questions.
- Developed user-friendly web forms with validation and error handling.
- Optimized web applications for speed, scalability and security.
- Created powerful Content Management Systems to serve as interface for client.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Performed unit testing of web applications and troubleshot issues.
- Conducted unit testing to deliver optimal browser functionality.
Drupal Developer
24online.com.jo
Amman
02.2011 - 02.2012
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality for more than 10 client websites.
- Collaborated with managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Designed reusable and reliable code for use within distributed cloud environments.
- Integrated constructive programs into cohesive product.
- Participated in software field testing to verify performance of developed projects.
- Translated customer requirements into written use cases.
- Developed software interface to be friendly for desktop and mobile browsers.
- Designed intuitive graphical user interfaces to improve user experience.
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Documented technical workflows and knowledge to educate newly hired employees.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Created powerful Content Management Systems to serve as interface for client.
- Boosted web traffic by improving navigation and rectifying bottlenecks.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Conducted unit testing to deliver optimal browser functionality.
- Developed user-friendly web forms with validation and error handling.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
- Performed unit testing of web applications and troubleshot issues.
- Delivered user support to clients to train, educate and answer questions.
- Optimized web applications for speed, scalability and security.
Junior PHP Developer
Servit.ch
Amman
08.2010 - 01.2011
- Wrote server-side and client-side code for projects using PHP, HTML, CSS and JavaScript.
- Developed back-end components to connect applications with web services.
- Researched, tested and implemented various client feature requests to deliver internal content management systems and content delivery applications.
- Designed user-facing elements to integrate with web APIs and server-side logic.
- Collaborated with project managers and developers to define parameters and plan detailed specifications with clear project deliverables and timelines.
- Planned, coded and deployed web-based applications using PHP/Drupal, MySQL and JavaScript.
- Built and maintained internal tools to streamline software development process and enhance productivity.
- Engaged with application team to implement better development for 3 projects .
Junior Web Developer
Epkss.com
Irbid
11.2008 - 10.2010
- Manage hosting servers for more than 90 websites for company clients.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Developed wire-frames, site maps and content inventories for new website designs for 3 websites.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Collaborated with marketing, representing web team to establish project goals, projections and milestones.
- Developed page layouts and navigation tools that met or exceeded user expectations.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Built website interfaces with HTML and CSS.
- Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Provided front-end website development using DotNetNuke, Drupal, Joomla, and other editing software.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Oversaw back-end development using PHP to maintain website integrity.
- Discussed site and app requirements with clients to produce actionable development plans.
- Adhered to SEO best practices while designing sites.
- Engaged with clients to plan and optimize site issues and queries.
Education
Master of Science - Cyber Security
04.2021 - 10.2022
This Master program was provided inside Jordan in collaboration with Middle East University (MEU). All instructors, exams and evaluations provided by University of Bedfordshire (UOB) and on premises of MEU, based on UK education system.
Bachelor of Science - Computer Science
09.2004 - 06.2008
High School Diploma -
09.1998 - 06.2004
Skills
Hardware installations
End-user support
Problem-solving skills
Excellent interpersonal skills
Task Prioritization
Advanced computer proficiency
Industry needs awareness
Budget and cost analysis
Contract review proficiency
Document review
Employee training and development
Operations management
Company policy adherence
Confidential data management
Project Management
Certification
Microsoft Certified Professional
Timeline
University of Bedfordshire - Master of Science, Cyber Security
04.2021 - 10.2022
Information Technology Specialist - International Labour Organiaztion (ILO)
12.2018 - 10.2023
Senior Web Developer - Complete Chain For Supportive Services
09.2016 - 11.2018
Web Development Consultant - Khazanti.com
03.2016 - 07.2016
Lead Web Designer - Al-Jazeera Paints Factory - KSA
02.2015 - 02.2016
Microsoft Certified Technology Specialist (MCTS)
01-2015
Microsoft Certified Professional
04-2012
Website Developer and Manager - Khazanti.com
02.2012 - 10.2014
Drupal Developer - 24online.com.jo
02.2011 - 02.2012
Junior PHP Developer - Servit.ch
08.2010 - 01.2011
Junior Web Developer - Epkss.com
11.2008 - 10.2010
Al-Yarmouk University - Bachelor of Science, Computer Science
09.2004 - 06.2008
Ministry of Education - Jordan - High School Diploma,
09.1998 - 06.2004