Amer Al Sarayrah

• Ensuring that Telecom systems are healthy, monitored, Integrated, and automated.

• Supporting NOC team in automating repetitive tasks.

• Acquire and interpret business requirements and functional specifications to recommend additional software features to extend team capabilities.
• Perform automation of Operations daily tasks to reduce efforts.

• Participate in sprint planning, estimation, and review processes using Agile methodologies.
• Web scraping, Systems Integration and Automation using Python and UiPath.

• Part of the following projects and initiatives:

o Telecom Shelters Door Access Automation.
o G-PON FTTH (Fiber to The Home) Operational processes automation.

o Combing multiple web-based monitoring tools in one tool/dashboard.

o Network Statistics/KPIs Reporting Automated Tools/Dashboards

o Automated many NOC manual tasks and health checks for the systems.

• Monitoring of Mobile Telecommunications Systems (Telecom Core, Radio Access Network, Transmission links (Optical and Microwave).

• Handling faults that may occur on network elements and resources of 2G, 3G, LTE (FDD and TDD) Networks and FTTH Networks.

• Performing health checks and escalating the service affecting and degradation issues to the concern departments

• Work closely with field teams and third-party facilities to coordinate tasks and report failures.

• Facilitate, monitor and work on network planned activities and projects work, and ensure delivering the desired results as planned with no failures or performance degradations

Support remotely End users' issue with Computers, laptops, printers, outlook, business applications and Citrix XenApp.

Act as the customer Single Point of Contact (SPOC), and co-ordinate internal resolver groups ensuring the highest level of customer service and communications are maintained to resolve the faults and incidents within the prescribed SLA.

Deal daily with ITIL terms like Incident, Change, and Problem Management and using the “Manage Engine Service Desk” and “BMC Remedy” ticketing systems.

Supports monitoring and troubleshooting the IT Infrastructure as a NOC engineer, as it spans over 10 countries with wide Windows, Unix and Linux servers, Cisco networking equipment, F5 load balancers, Data Centre environmental monitors, IBM/Checkpoint firewalls and security systems.

Familiar with Network management tools using Orion Solar Winds, Big-IP F5 Load Balancers.

Websites monitoring tools like MyKeynote, and AppDynamics for availability, performance, traffic monitoring and troubleshooting issues of the websites.

IT ticketing systems like "Service Now" for managing Problems, incidents, problems and Change Tickets.

Preparing documentation and systems' run book.