Ali Marei
Amman
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives. worldwide team leader in IVF world.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service manager and Iraq office supervisor
MADS JORDAN
03.2024 - Current
- Service Manager:
- 1. Manages service efforts, including activities of service engineer domestic an/or foreign commissioned.
- 2. Negotiation and service function, and monitoring of contracts.
- 3. Develops and supervises the preparation, issuance, and delivery of services materials, prepares for conferences, meetings, and other local, regional meetings.
- 4. Supervises personnel which type ally includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
- 5. Maintains contact with major accounts.
- 6. As appropriate to the position, participates in the development operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations.
- 7. Assists in the annual planning process and regularly monitors expenditures.
- 8. Analyzes and appraises the effectiveness of services and results; approves display content and costs for showings requested by service engineers.
- 9. Responds to inquiries and researches and resolves problems related to transactions handled by the unit serves as liaison with our constituencies in the resolution of day-to-day administrative and operational issues.
- 10. Maintains and monitors records and reports;
- 11. Maintains shipping, receiving, and order fulfillment functions to ensure timely customer services.
- 12. Performs miscellaneous job-related duties as assigned. Coordinate internal resources and third parties/vendors for the flawless execution of projects
- 13. Ensure that all projects are delivered on-time, within scope and within budget.
- Iraq Office Supervisor:
- 14. Coordinate and lead planning sessions for project development and execution in Iraq.
- 15. Manage staffing and other resource needs to maximize potential for successful execution of projects in Iraq.
- 16. Define project objectives and scope, identifying involvement of internal and external stakeholders.
- 17. Conduct risk analysis to reduce unforeseen obstacles and costs.
- 18. Create detailed schedule, project parameters, and budget expectations
- 19. Conduct periodic scope, schedule, and cost reviews using industry best practices, to identify needed adjustments
- 20. Measure project performance and progress throughout campaign execution
- 21. Manage client and other stakeholder expectations to maintain productive and engaged relationships
- 22. Document project activities, obstacles, costs, and results
- 23. Delegate project activities and duties in accordance with team members' strengths and experience
- 24. Provide summarized project plan documentation to departmental managers, clients, and other stakeholders as needed
- 25. Engage in continual learning to remain abreast of industry best practices, new technologies, and emerging standards
- 26. Collaborate with and lead teams to deliver results on schedule and within budget limits
- 27. Execute other role duties as assigned
- 28. Overview existing projects tender and contracts for full execution.
- 29. Prepare all needed documentation and preparations to participate in new business and new tenders.
- 30. Oversee Iraq shipment procedures to finalise ongoing projects.
Head of biomedical department
Tieba hospital ivf + surgical
02.2021 - 11.2023
- Duties & Responsibilities:
- Designing, installing, calibrating and preventative Maintenance for all kind of IVF and surgical equipment.
- Quality control of ivf labs and operations.
senior service engineer
taawon for laboratory and science equipments
04.2017 - 01.2021
Service engineer-area sales manager
Biofoot surgical equipment Trading
01.2016 - 04.2017
- Duties & Responsibilities:
- Installation of new medical devices and analysis tools.
- Provide efficient handling of present customers and provide necessary information.
- Provide full gait analysis for the partners (hospitals and clinics).
- Planned preventative Maintenance, (autoclaves, ventilators, GA platforms, podiatric stations).
- Corrective Maintenance.
- Response for maintenance calls from our customers.
Service and sales engineer
NAZIH Trading
01.2014 - 05.2016
- Duties & Responsibilities:
- Installation of new medical devices.
- Sales responsibility on dermatolog- cosmetics equipments.
- Provide efficient handling of present customers and provide necessary information.
- Achieve the yearly target of sales.
- Planned preventative Maintenance.
- Corrective Maintenance, (dental chairs, D stations, IPL units).
- Response for maintenance calls from our customers.
- Reporting to direct manager the weekly and monthly sales in clear and accurate records.
Engineer assistance
Al-salam medical equipment company
03.2013 - 10.2013
- Duties & Responsibilities:
- Preparing requested orders from customers.
- Responsible for sales inside showroom.
- Achieve the yearly target of sales.
- Follow up with customers (after sales service).
- Planned preventative Maintenance.
Education
Bachelor - Biomedical-medical Engineering
Al Ahliyya Amman University
Amman, Jordan01.2013
Skills
- MS Office Applications: (Word, Excel, Power Point, Access, Front Page)
- MATLAB programming and tools (All versions)
- Auto-cad (All versions)
- LABVIEW SUMILATOR (All versions)
- ANSYS (All versions)
- MULTISIM (All versions)
- Photoshop (all versions)
- PREZI (professional presentation tools)
- Effective oral and written communication skills
- Adept in Customer Dealing and Satisfaction
- A flexible and competent team player with strong problem solving and analytical skills who is able to take initiative individually with success
- Ability to evaluate, prioritize, organize and delegate work schedules
- Able to react quickly and effectively when dealing with challenging situations
- Good planning and organizational skills Ability to anticipate problems and think ahead
- Enjoy working in highly competitive, fast-paced environment
Certification
- Biomedical international complex-Jordan :
- X-ray computed tomography (CT) x-ray tube maintenance and replacing.
- Ultra-sound daily-monthly maintenance.
- ESCO MEDICAL-DENMARK – :
- Miri and mini miri incubator.
- IVF workstation.
- Tank Incubator.
- Validation unit.
- Metter Toledo- USA :
- Balances all kind of.
- PH meter.
- Validation and calibration tools.
- GRAYWOLF- USA :
- Environment quality test kit, VOC and PC.
Community Service & Volunteer Work
- King Abdulla II fund for development, Team leader, Jordan, 2008, 2013, Leading a team in social local and international projects., Giving different courses to the new members.
- Y-PEER network –ACTED company, Reproductive Health officer, Jordan, 2012, 2013, Leading a team in social local and international projects., Giving courses in reproductive health to university students.
- IEEE, event coordinator, Jordan, 2010, 2013, Logistic officer for IEEE event in Jordan.
Projects
Artificial heart (FAH), new pumping system (CAM) and very low cost., Smart sensor for saving water (40% off)., Biomedical engineers safety system (from radiation).
Personal information
- Citizenship : Jordanian
- Place of Birth: Kuwait
- Marital Status: Married
Timeline
Service manager and Iraq office supervisor
MADS JORDAN
03.2024 - Current
Head of biomedical department
Tieba hospital ivf + surgical
02.2021 - 11.2023
senior service engineer
taawon for laboratory and science equipments
04.2017 - 01.2021
Service engineer-area sales manager
Biofoot surgical equipment Trading
01.2016 - 04.2017
Service and sales engineer
NAZIH Trading
01.2014 - 05.2016
Engineer assistance
Al-salam medical equipment company
03.2013 - 10.2013
Bachelor - Biomedical-medical Engineering
Al Ahliyya Amman University