Alaa Weshah
Network Specialist
Amman
Summary
Innovative Senior Network and Security Engineer with 18+ years of experience in the IT field. Extensively knowledgeable in a variety of network products, the likes of Cisco Routers, Switches, FortiGate, and Citrix load balancers. Supervised and led teams specializing in Network and technical support Technologies including Routing and switching, Network Security, and Datacenter Technologies.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Network Operations Specialist
CAPITAL BANK
Amman
9 2019 - Current
- Manage and maintain network devices across multiple HQs, DR site, branches, and ATMs
- Troubleshoot network connectivity problems between sites, VPN connectivity and Internet reachability
- Investigate and analyze performance issues related to QoS, Bandwidth optimization and traffic engineering
- Design and implement new network solutions (Wireless LAN, WAN Edge routing using BGP, SD-WAN) to meet business needs and security standards
- Implement Network Access Control (NAC) systems in compliance with latest security best practices
- Assist in administration of user access and privileges to applications/systems, ensuring that access requests are properly authorized, appropriately documented, and accurately fulfilled (ARCON PAM).
- Monitored network hardware operations to evaluate proper configuration.
Technical Support Engineer
Talal Abu-Ghazaleh Organization
Amman
03.2019 - 01.2022
- Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Performed root cause analysis of reported issues to enact corrections.
Sr. IT Support & Operations Engineer
CAPITAL BANK
Amman
11.2013 - 09.2019
- Provide first level support for users across bank
- Troubleshoot software and hardware related issues
- Participate in multiple core banking global operations including, Close-of-Business, T24 and Citrix ICBS.
- Reduced downtime and increased production capacity with strong maintenance plans
- Resolved problems, improved operations and provided exceptional service
- Evaluated vendor proposals and recommended cost-effective solutions to meet project requirements while staying within budget constraints.
- Monitored and optimized production processes to increase throughput and improve quality.
Technical Support Engineer
Scientific for Computers & Systems
Amman
03.2010 - 11.2013
- Support and maintain various products for several customers in Jordan.
- Streamlined support processes for increased efficiency and reduced response times
- Met with team personnel to share details of discovered issues and recurrent custom complaints
Education
Bachelor of Science - Computer Networking And Security
Arab Open University
Amman 09.2022 - Current
Diploma in IT - Information Technology
Arab Community College
Amman 09.2003 - 05.2005
Skills
Troubleshooting
Strong decision maker
Complex problem solver
Endpoint Security
Voice
Firewalls
NAC solution
Certification
Microsoft Certified Professional (MCP)
Projects
Data Center Migration, CAPITAL BANK, 02/2021, 11/2021, Migration Of Capital bank Datacenter devices to another physical location with zero downtime
Planning for the migration phases and execute the plan within the timeline.
Coordinate with IT and risk teams before, during and after the migration to insure services availability. SGBJ Bank Acquisition, CAPITAL BANK, 11/2022, 05/2023, Migrate all SGBJ network devices, systems, ATMs, and branches to Capital bank network.
Merge the two networks on L2 and L3 basis. Datacenter Network Upgrade, CAPITAL BANK, 09/2021, 12/2021, Replacement of Datacenter switches and installing Cisco nexus 9k switches instead of Catalyst 6500 and C2960.
Full design and deployment of the new Leaf-Spine architecture. Audi Bank Acquisition, CAPITAL BANK, 03/2020, 09/2021
Timeline
Bachelor of Science - Computer Networking And Security
Arab Open University
09.2022 - Current
Technical Support Engineer
Talal Abu-Ghazaleh Organization
03.2019 - 01.2022
Sr. IT Support & Operations Engineer
CAPITAL BANK
11.2013 - 09.2019
Technical Support Engineer
Scientific for Computers & Systems
03.2010 - 11.2013
Diploma in IT - Information Technology
Arab Community College
09.2003 - 05.2005
Network Operations Specialist
CAPITAL BANK
9 2019 - Current