Ahmad Dagher
Amman
Summary
As a Professional service engineer, design and implement strong, flexible systems that adapt to businesses' different needs. In particular, have concentrated on Google Cloud Architecture and helped companies migrate by optimizing the platform using Google Cloud. In addition, emphasize data management and protection, which involves comprehensive backup and recovery strategies using Commvault solutions to avoid losing critical business information and keep commercial operations running.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Service Engineer
LiverX
02.2024 - Current
- Google Cloud Implementation: Spearheaded the deployment of Google Cloud services, including Compute Engine, Cloud Storage, and BigQuery, resulting in a more scalable and efficient cloud infrastructure for clients
- Cloud Optimization: Conducted performance tuning and optimization of cloud resources, achieving cost savings and improving system reliability and performance
- Client Collaboration: Worked closely with clients to understand their specific needs and requirements, providing customized solutions and ensuring seamless integration with existing systems
- Technical Support: Delivered high-level support for cloud-based issues, troubleshooting complex problems, and providing timely resolutions to ensure client satisfaction
- Documentation & Training: Developed comprehensive documentation and conducted training sessions for clients, enabling them to utilize and manage their Google Cloud environments effectively
Technical Support Engineer
Radiant Computers & Electronics
07.2021 - 12.2023
- Technical Troubleshooting: Provided expert troubleshooting and resolution for hardware and software issues, including complex problems related to data protection and recovery systems
- Customer Service: Delivered exceptional customer service by addressing client inquiries, providing clear explanations, and resolving issues promptly, resulting in high customer satisfaction ratings
- System Upgrades: Implemented system upgrades and patches, improving the performance and security of client systems and ensuring compatibility with the latest technologies
- Database Management: Gained hands-on experience with database engines including Oracle, MS-SQL, and PostgreSQL, supporting deployment, maintenance, and optimization tasks
- Operating Systems: Worked across both Linux and Microsoft Windows environments, performing system administration, troubleshooting, and patch management
- Cloud Infrastructure & Orchestration: Developed knowledge in infrastructure orchestration tools such as Kubernetes and HashiCorp Nomad, contributing to improved scalability and deployment efficiency
- Application Servers: Gained practical experience managing and deploying applications on servers like Apache Tomcat, Oracle WebLogic, and IBM WebSphere
- DevOps & Automation: Applied DevOps methodologies, leveraging tools such as CI/CD pipelines, Helm, and Ansible to streamline software delivery and configuration management
- Directory Services: Built foundational knowledge in identity and access management using Active Directory (AD) and LDAP, supporting secure authentication and user management
Education
Bachelor of Science - Electrical Engineering
Hashemite University
06.2021
Skills
- Cloud Computing: Google Cloud Platform (GCP)
- Data Protection & Backup Solutions: Commvault, Backup and Recovery Systems
- System Architecture & Design
- Technical Support & Troubleshooting
- Hardware & Software Installation
- Project Management & Implementation
- Excellent Communication & Client Interaction
Accomplishments
Fanar Project – Data Integration & Cloud Automation
Contributed to the "Fanar LLM" initiative, collaborating with multiple stakeholders to gather large-scale LLM training data across cloud environments.
- Integrated diverse data sources and streamlined ingestion into GCP buckets.
- Supported secure VM access and role-based permission management across organizations.
- Contributed to pipeline automation using Google Cloud services and modern DevOps practices.
- Ensured compliance with data access policies and collaborated with external teams to resolve infrastructure challenges.
Event-Driven Architecture
The "Event-Driven Architecture" project demonstrates the design and implementation of a scalable, cost-effective, and modern cloud-native solution leveraging Google Cloud Platform (GCP). This project integrates several GCP services, including Kubernetes (GKE), Cloud SQL, Pub/Sub, Cloud Functions, and Secret Manager, to build a robust event-driven architecture. The core component is a Flask web application that interacts with a Cloud SQL database for data persistence and publishes user-submitted events to Pub/Sub. The published messages trigger downstream workflows, including email notifications via SendGrid.
Certification
- Professional Cloud Architect.
- Professional Cloud DevOps Engineer.
- Google Cloud Professional Data Engineer.
- Professional Google Workspace Administrator.
- Commvault Cloud Sales Professional (CCSP25).
- Commvault Cloud Technical Sales Professional (CCSP25).
- Commvault Solution Architect (CVSA24).
- Commvault Service Associate (CVSA24).
Timeline
Professional Service Engineer
LiverX
02.2024 - Current
Technical Support Engineer
Radiant Computers & Electronics
07.2021 - 12.2023
Bachelor of Science - Electrical Engineering
Hashemite University
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