Alaa Nemer Hejazin
Regional Supply Chain Specialist
Amman
Summary
Ambitious, highly motivated, and detailed oriented Industrial Engineer with 8+ experience of working in logistics and supply chain department. Skilled in supply chain planning, demand forecasting, inventory management, business process, and material sourcing.
Managing the demand and supply of more than 8 counties in the Middle East and North Africa within the budget limits and service level metrics.
Managing inventory to meet the forecasted demand through S&OP
Skilled in Oracle system
Holding a Master’s degree in Business Administration from the German Jordanian University with distinction – Excellent rating
CSCP Holder
Overview
10
10
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
Work History
Regional Supply Chain Specialist
International Committee of the Red Cross (ICRC)
01.2020 - Current
- I. Sales and Operations Planning (S&OP) Process Management
- Lead and manage the S&OP process for a wide range of product categories across 10 countries in MENA region.
- Conduct quarterly assessments of the S&OP process for different markets in the region and make appropriate recommendations to improve forecasting accuracy.
- II. Demand Planning and Forecasting
- Drive the forecasting process for regional markets to meet and exceed forecast accuracy objectives.
- Act as a focal point for all forecasters in the region to disseminate best practices in demand planning and provide training and support as required.
- Ensure accurate demand forecasting by maintaining the digital planning solution, master data, and planning parameters, and responding quickly to demand signals to maximize service levels.
- Identify variances between forecasts, actuals, and budgets; conduct root cause analysis to mitigate risks; and provide corrective actions to improve efficiency.
- III. Supply Chain Planning
- Analyze supply and demand across different markets to ensure OTIF delivery to customers while maintaining optimal inventory levels.
- Managing highly responsive supply chain strategies with great success in coordinating between cross-functional teams to streamline and improve the overall operation.
- Improve order fulfillment processes by regularly reviewing and monitoring supply chain metrics, identifying areas for improvement, and implementing solutions through standard KPIs, dashboards, and reporting.
- Review, analyze, and process all material resource planning messages (MRP) and make decisions accordingly to ensure OTIF delivery, improve inventory management and maintain stock availability.
- Participate in the global supply planning network and actively contribute to defining the global supply strategy and stock levels for different product categories in the region.
- IV. Leadership and Team Management
- Successfully led and managed a team of 10 demand planners across different geographic areas in the middle east and north Africa.
- V. Support Field Missions
- Conducted multiple support field missions in Switzerland, Iraq, Egypt, and Palestine.
Project Officer – Early detection and early intervention project
Handicap International
01.2019 - 01.2020
- I. Project Planning, Implementation, and Management.
- Participated in project planning and management, adhering to budget constraints, work plans, and internal procedures.
- Identified project needs and ensured activities were implemented on time and within budget.
- Collaborated with logistics, HR, and finance to ensure project success and alignment with overall organizational goals.
- Developed data collection tools for project indicators, collected team information to document indicators, and contributed to data analysis.
- Supported the project manager with donor reports, MoUs, and LoAs with partners, networking, and stakeholder management.
- Represented the project in internal and external meetings.
- Contributed to project evaluations at quarterly, mid-term, and final stages.
- II. Methodology and Tool Development
- Identified and developed operational tools for project activities, including a budget-tracking tool.
- Developed data collection tools for project indicators and analyzed lessons learned, identifying good practices and success stories.
- Supported the project manager in defining terms of reference for developing tools and methodologies.
- III. Leadership and Team Management
- Successfully led and managed a team of 80 volunteers across three different geographic areas.
- Oversaw all aspects of the team's work, including defining tasks, setting objectives, and evaluating performance.
- Developed comprehensive action plans that were aligned with the project's objectives and ensured that each team member had a clear understanding of their responsibilities and working hours.
- Conducted weekly team meetings to ensure smooth progress, address any issues, and keep each team member informed of project updates.
- Optimized the team's productivity through effective management, contributing to the overall success of the project.
Logistics & Purchase Assistant
Handicap International
12.2017 - 01.2019
- I. Procurement and Supply Chain Management
- Developed and implemented procurement procedures including conducting market research, issuing orders, monitoring progress, receiving, and inspecting deliveries, and conducting conformity checks.
- Conducted local market surveys and maintained an up-to-date database of suppliers who meet the organization's quality, price, service, and ethical standards.
- Ensured value for money while prioritizing the quality and sustainability of goods and services procured.
- Processed purchase orders, provide feedback to applicants, and report any issues to the manager.
- Monitored the procurement activities of local partners to ensure they follow the organization's procurement procedures.
- Conducted assessments for venue bookings for events and seminars to secure the best value and services. This involves market research, price and service comparisons, supplier negotiations, and monitoring service quality.
- Ensured proper follow-up of services contracts, including timely renewals and modifications as needed.
- II. General Services Management
- Defined needs, propose solutions, oversee fitting, servicing, and maintenance, and ensure compliance with collective rules.
- Ensured premises meet minimum safety and security requirements and analyze insurance guarantees.
- Ensured proper follow-up of premises contracts, including renewals and modifications as needed, and supervised maintenance to keep facilities in good condition and complete repairs in a timely manner.
Strategic planning and sourcing of materials intern
Bosch-Siemens Home Appliances
02.2016 - 07.2016
- I. Procurement and Supply Chain Coordination
- Responsible for raw material management for production at the optimal cost and in the right quantity and delivery date, while optimizing inventory range and transport.
- Was part of a cross-functional team of sales, production, and warehouse teams to plan and order components based on the factory's needs.
- II. Inventory Management and Optimization
- Monitored material inventory levels and adjusted procurement accordingly to prevent overstock or stock shortage.
- Regularly updated ERP planning parameters to respond to short-term demand changes.
- III. Production Planning and Management
- Planned the production of vacuum cleaner blowers, considering assembly line capacity, required quantities, and priority.
- Worked with the production department to determine necessary staffing and improve production efficiency.
- Scheduled assembly line orders based on the delivery date, model of cleaner, and quantity to be manufactured.
- Conducted daily coordination meetings between production and supply chain departments to ensure a smooth production process.
- IV. Capacity Planning and Optimization
- Quantitatively planned plastic parts and components to be painted in the factory.
- Managed production orders for plastic parts and prepare required documents for production.
- Ensured timely supply of parts to assembly lines, paint shop, and prefabrication while minimizing extra shifts on weekends and external acquisitions.
Education
MBA - Management
German Jordanian University
Amman, Jordan 05.2019 - 03.2022
Bachelor’s - Industrial Engineering
German Jordanian University
Amman, Jordan 09.2012 - 06.2017
High School - Tawjihi
Latin Patriarchate School
Amman, Jordan 09.2001 - 06.2012
Skills
Langues: Arabic and English written and spoken (excellent)
Certification
05/2023 – 07/2023 Certified Supply Chain Professional (CSCP)
Affiliations
Jordanian Engineers Association (JEA).
Training
- 02/2016 – 03/2016 Advanced Anti-Trust & Anti-Corruption Program Bosch-Siemens Home Appliances Academy Bad Neustadt, Germany
- 02/2015 – 03/2015 One month of training at the Sales and Project Management Department Petra Elevators "KONE" Amman, Jordan
- 09/2014 – 10/2014 One month of learning German language as a foreign language Institute für Interkulturelle Kommunikation e.V. Berliner iD, Berlin, Germany
Timeline
Regional Supply Chain Specialist
International Committee of the Red Cross (ICRC)
01.2020 - Current
MBA - Management
German Jordanian University
05.2019 - 03.2022
Project Officer – Early detection and early intervention project
Handicap International
01.2019 - 01.2020
Logistics & Purchase Assistant
Handicap International
12.2017 - 01.2019
Strategic planning and sourcing of materials intern
Bosch-Siemens Home Appliances
02.2016 - 07.2016
Bachelor’s - Industrial Engineering
German Jordanian University
09.2012 - 06.2017
High School - Tawjihi
Latin Patriarchate School
09.2001 - 06.2012
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