Eyad Musharbash

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Utilized enterprise risk management software to improve operational insight and planning.
• Introduced new methods, practices and systems to reduce turnaround time.
• Managed budget implementations, employee evaluations and contract details.
• Identified trends in customer marketplaces to develop valuable solutions.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced operational risks while organizing data to forecast performance trends.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Trained new employees on proper protocols and customer service standards.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Paid attention to detail while completing assignments.
• Increased revenue by identifying new business opportunities and closing high-value deals.
• Improved regional performance by implementing strategic sales initiatives and effective team management.
• Expanded market presence with targeted marketing campaigns and strong customer relationship building.
• Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
• Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
• Drove innovation within the region by encouraging creative problem-solving approaches among team members.
• Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
• Led cross-functional teams to achieve regional goals and improve overall business performance.
• Championed diversity and inclusion efforts within the organization, promoting an inclusive workplace culture that valued individual perspectives.
• Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
• Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
• Coordinated regional events to foster community involvement, raising brand awareness and generating new leads.
• Established partnerships with industry leaders, expanding services offered and increasing market share.
• Streamlined operations for increased efficiency through process improvements and staff training.

www.paytabs.com

Digital Transformation Program - Government Payment Solutions & Services

• Enabling transformation of economies and societies, creating opportunities, making businesses and governments more efficient and improving citizens lives.
• Converges Payment ecosystem and enables Interoperability between different Technologies thus achieving financial Inclusion and digital Economy .
• Amplifies effectiveness of Financial Inclusion at positive impact on Jordan’s economy.
• Strategizing with World Bank, USAID ,GIZ & UNDP, Better than Cash and many International Organizations to conduct national assessments to identify existing overarching challenges to move forward in achieving digitization transformation strategy for Government Digital Payment
• Supporting Development Portal for Start-ups to contribute in Digital Transformation.
• Accelerate Jordan’s economic goals, create jobs for all Jordanians, empower women and position Jordan in future digital global economy.
• Directing e-Government strategy, developing, and overseeing national e-government strategic and implementation plans.
• Leading Jordanian National e-Government program including several departments; namely: PMO, SMO, Digital Transformation Dept , Quality Assurance , Information Security, NITC , Process Reengineering and Business Development.
• Strategizing shared services including: Government Service Bus, Private Cloud Computing, and Secure Government Network.
• Heading activities relating to e-government bids, tendering, procurement and contract negotiation and management.
• Solidifying country Technology Arm by leveraging latest Technology used globally.
• Up-skilling People at National Call Center by leveraging local and International companies integrations.
• Partnering with Local & International firms that helps creating Digital Transformation Maturity Model for the country.
• Strategizing Technologies to be considered in reaching strategy objectives.
• Conceptualized and managed day to day operations for NITC.
• Enhance & Build new transactional e-services launch for access by citizens and businesses through respective government agencies’ e-portals.
• Launch e-service performance dashboard for e-services provided through government agencies’ e-portals.
• Avail Digital Signature & Digital Identity products (eKYC) for G2G, B2B & G2B.
• Successful Launch of Jordan Government Centralized App SANAD for government services.
• Managed multi-million-dollar technology budgets while delivering cost-effective solutions on time and within scope.
• Championed a mobile-first approach for all digital initiatives, ensuring seamless experiences across devices.
• Spearheaded cybersecurity initiatives, safeguarding sensitive company information from potential threats.
• Transitioned legacy systems to modern cloud-based infrastructure, improving scalability and performance capabilities.
• Completed and submitted monthly and yearly reports to support executive decision making.

www.modee.gov.jo

• Oversee & Manage Technology Account Management and Business Operation Development activities for a key customer, including monitoring customer satisfaction scale of 6.5 out of 7.0 over 140 Financial institutions.
• Providing strategic customer solutions (Public & Private Sectors) and achieving mutual goals through leveraging cross functional solutions teams, systems and Maintain primary responsibility for managing the customer relationship and profitability opportunities with Levant , Saudi & Bahrain customer. Increased net revenue over 17%.
• Create and implement policies and procedures to ensure continuing operation with increases productivity.
• Understand customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within context of overall relationship and business agreements.
• Deliver against sales targets for mastercard products/services, profitability and relationship metrics.
• Develop strong relationships between company and customer across all operational functions (fraud, marketing, operations, acquiring, debit and business analysis) .
• Implement Technology solutions that improve revenue generation, enhance mutual profitability and relationship deepening.
• Develop strong internal relationships within entity to enable customer to achieve their business goals and differentiate my company from competitors.
• Leverage all mastercard brand sponsorship properties and product management resources to deliver exceptional customer value.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.

www.mastercard.com

• Gain understanding of mission, business goals, and objectives of Bank as presented by Board of Directors and General Manager.
• Formulate and implement annual plans to ensure achievement of agreed objectives, including but not limited to business growth and expansion.
• Set and continually monitor budgets ( Cards) for Retail Banking business lines, in accordance with Bank’s overall budget and strategy.
• Manage expansion and implementation of Retail Banking best practices, pricing structure and key performance indicators.
• Develop Payment Strategy and service offerings of Bank; lead and direct Retail Banking Team to meet/ exceed clients’ service expectations and maintain relationships with high net worth/ key retail banking clients.
• Develop and continually enhance and guide execution of fundamental business processes.
• Strive to maintain continuous compliance of policies and procedures.
• Recommend structure for Collections Department.
• Ensure timely action is taken on overdue retail credit balances in accordance with duly approved procedures to safeguard Bank’s interests.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Improved operations through consistent hard work and dedication.
• Drove operational improvements which resulted in savings and improved profit margins.
• Proved successful working within tight deadlines and fast-paced environment
• Provided professional services and support in dynamic work environment
• Delivered services to customer locations within specific timeframes.

http://www.sgbj.com.jo/sgbj/en/Home

• Operation Division ; This includes managing and organizing BAU ( Chargeback- Accounting - Application Risk Review - Acquiring Channels ).
  
• Operation activities for Jordan , Lebanon, Cyprus and Palestine countries.
  
• Established Active participation in acquiring joint sales and solutions Design with existing and- potential merchants.
  
• Accomplished EMV Upgrades of Issuing & Acquiring Business that meets schemes rules and regulation .
  
• Performed Delinquency Analysis and Collection Campaigns.
  
• Supervised content and design of daily and periodic ( Management Information System ) Smart Business Reports.
• Exceeded goals through effective task prioritization and great work ethic.
• Created plans and communicated deadlines to complete projects on time.
• Drove operational improvements which resulted in savings and improved profit margins.
• Worked flexible hours across night, weekend and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Delivered services to customer locations within specific timeframes.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic
• Drove operational improvements which resulted in savings and improved profit margins.

https://ahli.com/ar