Zeina Sadieh
Hotelier
Amman,AM
Summary
Proven in enhancing customer satisfaction and streamlining reservation processes at Edom Hotel, I excel in customer service and team collaboration. Leveraging hospitality and tourism knowledge, I've successfully implemented feedback-driven improvements, achieving positive outcomes in customer complaint resolution and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Amazon
05.2021 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new talents on compliance matters, ensuring that everyone in the team understands their responsibilities and the importance of adherence to regulations of GDPR.
- Assisted in revising internal policies and procedures to keep up with ongoing changes and challenges by providing detailed feedback reports.
Guest Relations In Charge
Edom Hotel
02.2019 - 11.2020
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Oversaw daily reservations and worked closely with travel agencies to ensure their guests arrival is smooth and pleasant
- Conducted regular audits of property standards and cleanliness, upholding high-quality presentation throughout the establishment.
- Identified opportunities for improvement in guest services through regular feedback analysis and implemented necessary changes.
Front Office Receptionist
Edom Hotel
09.2018 - 02.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled payments efficiently using company's billing software which contributed to improved financial record keeping.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Spa Receptionist
Radisson Blu Hotels & Resorts
02.2017 - 12.2017
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Enforced spa policies, following company procedures at all times.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Resolved client issues professionally, promoting a positive image of the spa brand.
Receptionist
Amyx Ranch Drive BnB
09.2016 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
GED -
Lewisville School District
Texas 04.2001 -
High School Diploma -
Universal School II
Amman 04.2001 -
Skills
Customer Support
Customer Service
Team Collaboration
Clerical Support
Customer Complaint Resolution
Product Knowledge
Appointment Scheduling
Problem Resolution
Hospitality Industry Knowledge
Tourism Knowledge
Reservation Management
Concierge services
Languages
Arabic, English
Native language
Timeline
Customer Service Associate
Amazon
05.2021 - Current
Guest Relations In Charge
Edom Hotel
02.2019 - 11.2020
Front Office Receptionist
Edom Hotel
09.2018 - 02.2019
Spa Receptionist
Radisson Blu Hotels & Resorts
02.2017 - 12.2017
Receptionist
Amyx Ranch Drive BnB
09.2016 - 02.2017
GED -
Lewisville School District
04.2001 -
High School Diploma -
Universal School II
04.2001 -
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon