Zeina Faris

Founder and Creative Director| Soapnasack (@soapnasack)

• Established and led a handmade craft initiative specializing in personalized embroidered items, soaps, and scented stone giveaways for various occasions.
  
• Designed and curated culturally inspired pieces, incorporating traditional colors and patterns into modern, functional art.
  
• Managed all marketing efforts, including content creation, engagement on Instagram, order handling, and customer communication.
  
• Oversaw logistical operations, ensuring timely order fulfillment and efficient delivery coordination.

Debt Collection & Customer Relations Specialist

• Monitored and followed up on outstanding payments and loans.
• Maintained an up-to-date database of customer information, including contact details and addresses.
• Assessed customer feedback and financial status to determine appropriate follow-up actions.
• Developed and negotiated repayment plans tailored to client needs.
• Provided financial guidance to indebted clients to facilitate repayment.
• Ensured compliance with national debt collection regulations.
• Maintained strict confidentiality of client information.

Training & Certifications | Arab Bank plc - Training Department

• Cards
• Loans
• Channels
• Equation System
• Anti-Money Laundering
• Accounting (Shabab)
• Program Information Security