Zeina Alkhatib
Project Manager
Amman,Jordan
Summary
A dynamic, motivated, results-driven, and analytical project manager with over 12 years of experience leading large projects in software development, infrastructure system implementations, and security projects. Recognized for delivering complicated projects on time and within time constraints while limiting risk through the execution of effective risk management procedures. Expertise includes managing project budgets, coordinating the work of international, multilingual teams, and leading complex efforts for corporate transformation. Possesses a track record of communicating project expectations to team members and transforming project visions into reality by leveraging communication skills and leadership attributes.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Project Manager
Pio-Tech
Amman
12.2021 - 12.2023
- Streamlined change management processes, reducing project disruptions and ensuring seamless adaptation to evolving requirements.
- Spearheaded the implementation of change management protocols, resulting in a 30% reduction in project delays and improved team productivity
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Directed and mentored development teams and PMOs, employing agile-scrum methodologies for efficient product development.
- Developed comprehensive project plans, resolving issues promptly, and fostering collaboration among team members.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Cultivated strategic partnerships with stakeholders through proactive communication and transparent reporting, fostering trust and ensuring alignment with project goals.
- Established rapport with key stakeholders, resulting in a 40% increase in stakeholder satisfaction ratings and improved project outcomes.
Project Manager
Simplify9
Amman
09.2018 - 12.2021
- Orchestrated the successful execution of a diverse portfolio of projects, ensuring alignment with strategic objectives and delivering tangible results on time and within budget.
- Directed the simultaneous progression of multiple projects, optimizing resource allocation and enhancing project efficiency by 25%.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Conducted high-level administrative analysis and budget forecasting for ongoing projects.
- Implemented project management methodologies and SDLC practices to manage 10+ project teams agile environment.
- Developed project management roadmaps, defining objectives, timelines, and milestones.
- Fostered a culture of open communication and collaboration among team members, resulting in improved knowledge sharing and accelerated decision-making processes.
- Implemented communication protocols that enhanced team cohesion and reduced miscommunication errors by 20%.
Monitored contracts and service level agreements to mitigate risks and ensure project deliverables.
Program Management Office Lead
Aramex Global Office
Amman
01.2016 - 07.2018
- Governed IT projects in coordination with corporate PMO, ensuring compliance and periodic reporting CTO and management.
- Managed project lifecycle from initiation to closure, including progress monitoring and resource management.
- Enforced PMO governance policies and procedures, fostering IT team awareness and compliance.
- Administered PMO agile management tools and addressed internal and external IT audit issues.
- I oversaw vendor management and software release processes, ensuring compliance with PCi DSS requirements.
- Supported external and internal audit requirements related to emerging technologies and mobile apps.
- Ensured regulatory compliance in all aspects of programs by staying updated on industry best practices and guidelines.
- Established strong relationships with stakeholders to ensure effective collaboration and communication throughout project lifecycle.
Corporate Senior IT Executive - Web Developer
Aramex Global Office
Amman
11.2012 - 01.2016
- Designed and developed user interfaces for internet and intranet applications, adhering to development lifecycle methodologies.
- Integrated data from back-end services and databases, ensuring functionality and usability.
- Discussed requirements with clients and implemented actionable development plans.
- Resolved technical issues and provided troubleshooting support for users.
- Developed comprehensive disaster recovery plans for safeguarding vital data and minimizing operational disruptions during emergencies.
- Streamlined IT operations by implementing advanced software solutions and optimizing existing systems.
Corporate IT Executive – SharePoint Administrator
Aramex Global Office
Amman
08.2010 - 10.2012
- Configured SharePoint Services and maintained servers, databases, and site collections.
- Administered Microsoft SharePoint Portal Server, including monitoring, troubleshooting, and performance analysis.
- Assisted in migration of documents and established end-user access policies and permissions.
Education
B.Sc. - Business Information Systems
University of Jordan
Amman, Jordan 01.2005 - 01.2009
Scientific Stream -
Philadelphia National School
Amman 01.1992 - 01.2004
Skills
Business process re-engineering
undefinedCertification
Certified ScrumMaster , SCRUM ALLIANCE
Courses
2022 -02 Project Management Professionals (PMP)
2017-02 Microsoft Project Online
2015-02 SiteFinity
2014-06 First Aid Training
2011-10 Basic Life support
2011-05 SharePoint 2010 Administration
2010-10 SharePoint 2010 End User
Additional Information
Member of the Social Committee, Aramex Global Office: brainstormed event ideas, engaged employees, estimated costs, and implemented events.
Timeline
Senior Project Manager
Pio-Tech
12.2021 - 12.2023
Project Manager
Simplify9
09.2018 - 12.2021
Certified ScrumMaster , SCRUM ALLIANCE
02-2017
Program Management Office Lead
Aramex Global Office
01.2016 - 07.2018
Corporate Senior IT Executive - Web Developer
Aramex Global Office
11.2012 - 01.2016
Corporate IT Executive – SharePoint Administrator
Aramex Global Office
08.2010 - 10.2012
B.Sc. - Business Information Systems
University of Jordan
01.2005 - 01.2009
Scientific Stream -
Philadelphia National School
01.1992 - 01.2004
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