Summary
Overview
Work History
Education
Skills
Timeline
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Zaynab Azizi

Software Engineering Student
Amman,AM

Summary

An undergraduate software engineering student at Princess Sumaya University for Technology.

Receptive, eager, curious, and always down for new opportunities and experinces.

Overview

2
2
Languages
3
3
years of post-secondary education

Work History

Customer Experience Agent (Internship)

AIESEC
Amman
04.2021 - 09.2021
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Developed team communications and information for meetings.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Education

Software Engineering

Princess Sumaya University For Technology
Khalil Al-Saket St، Amman
10.2018 - Current

Skills

Experience conducting QA tests

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Timeline

Customer Experience Agent (Internship)

AIESEC
04.2021 - 09.2021

Software Engineering

Princess Sumaya University For Technology
10.2018 - Current

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Zaynab AziziSoftware Engineering Student