Zaynab Azizi
Software Engineering Student
Amman,AM
Summary
An undergraduate software engineering student at Princess Sumaya University for Technology.
Receptive, eager, curious, and always down for new opportunities and experinces.
Overview
2
2
Languages
3
3
years of post-secondary education
Work History
Customer Experience Agent (Internship)
AIESEC
Amman
04.2021 - 09.2021
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers in friendly, efficient manner following outlined steps of service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Software Engineering
Princess Sumaya University For Technology
Khalil Al-Saket St، Amman 10.2018 - Current
Skills
Experience conducting QA tests
Timeline
Customer Experience Agent (Internship)
AIESEC
04.2021 - 09.2021
Software Engineering
Princess Sumaya University For Technology
10.2018 - Current