Highly motivated and experienced aviation professional with a solid foundation in ground operations with Royal Jordanian Airlines and advanced flight management roles with Lufthansa and Fly Emirates. Certified and extensively trained by Royal Jordanian, I am dedicated to delivering exceptional customer service and ensuring operational excellence, I bring strong leadership and entrepreneurial skills. I am now seeking new challenges with high-standard companies where I can further develop my expertise and contribute to exceptional outcomes.
Hi, I’m
Zaid Seder
Amman
Summary
Overview
6
years of professional experience
28
Certification
Work History
Royal Jordanian Airlines
Senior Officer - Ground Staff
06.2022 - Current
Job overview
- Prioritized passenger comfort, safety, and satisfaction while efficiently managing aircraft operations on the ground as a crucial member of the Royal Jordanian Airlines' ground staff.
- .Helped a large volume of 300 - 400 passengers every day with a positive attitude and focus on customer satisfaction.
Fly Emirates
Flight Controller
12.2023 - Current
Job overview
- Strong communication and interpersonal skills.
- Problem-solving and decision-making abilities under pressure.
- Organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Knowledge of airline operations, safety procedures, and regulations.
Lufthansa
Flight Controller
08.2022 - Current
Job overview
- Supported positive workplace culture through active participation in departmental meetings, training, and team-building events.
- Collaborated with maintenance teams to address potential aircraft issues, minimizing downtime and ensuring passenger safety.
- Overseeing the passenger check-in process, ensuring compliance with Lufthansa’s policies and procedures.
- Managing boarding processes and assisting passengers with special needs or concerns.
- Providing real-time updates to passengers regarding flight status, delays, or changes.
Grand Bakery
Founder
01.2021 - 12.2021
Job overview
- Established and maintained strong supplier relationships to enhance delivery timelines and negotiate favorable product prices.
Airport International Group
Customer Service Officer - Facilitation
02.2019 - 10.2019
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
University of JordanAmman
Bachelor of Marketing from Business
07.2020
University Overview
Skills
- Management Skills
- Digital Marketing
- Teamwork
- Quality testing
- Customer service
- Critical Thinking
- Communication Skills
- Report Writing
- Budget Administration
- Safety Procedures
- Time Management
- Problem-solving abilities
Personal Information
Personal Information
- Date of Birth: 01/03/96
- Nationality: Jordanian
Awards
Awards
- Lufthansa Group training Hub center completed 27 courses with certificate
- Royal Jordanian security awareness
- Fly Emirates - Flight Manager certificate
- Communication skills - Pioneers Academy
- Microsoft Office (Word, Excel, PowerPoint)
References
References
Reference available upon request
Certification
- 27 courses completed with Lufthansa Group .
- business etiquette
- communication skills
- Airport operation
- safety and security with Rj
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Flight Controller
Fly Emirates
12.2023 - Current
Flight Controller
Lufthansa
08.2022 - Current
Senior Officer - Ground Staff
Royal Jordanian Airlines
06.2022 - Current
Founder
Grand Bakery
01.2021 - 12.2021
Customer Service Officer - Facilitation
Airport International Group
02.2019 - 10.2019
University of Jordan
Bachelor of Marketing from Business
- 27 courses completed with Lufthansa Group .
- business etiquette
- communication skills
- Airport operation
- safety and security with Rj
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