Overview
Work History
Education
Software
Certification
Timeline
Zaid Sacca

Zaid Sacca

Amman

Overview

13
13
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Ticketing Supervisor & Airport Passengers Services

AFRIQIYAH AIRWAYS
Amman
09.2023 - Current
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Oversaw ticketing, gate and ramp services.
  • Coordinated event set-up and promoter engagement on sales and ticketing issues related to events

Operations Manager

FIGURES TRAVEL
Amman
01.2022 - 09.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, politicians, and business executives.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Ticketing Reservation Supervisor

AFRIQIYAH Airways
Amman
04.2017 - 05.2020
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

Ticketing Assistant

Maltrans Travel And Tourism
Amman
02.2012 - 12.2016
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Ticketing Assistant

Silver Wings Travel
Amman
01.2011 - 01.2012
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Education

Travel And Tourism Industry

Pioneers Academy, Amman, Jordan
09.2010 - 12.2011

Software

Sabre

Amadeus

Galileo

Certification

AIG security awareness course

Timeline

AIG security awareness course

10-2023
Ticketing Supervisor & Airport Passengers Services - AFRIQIYAH AIRWAYS
09.2023 - Current
Operations Manager - FIGURES TRAVEL
01.2022 - 09.2023

Amadeus

01-2021
Ticketing Reservation Supervisor - AFRIQIYAH Airways
04.2017 - 05.2020

Sabre

06-2013

Galileo

10-2012
Ticketing Assistant - Maltrans Travel And Tourism
02.2012 - 12.2016
Ticketing Assistant - Silver Wings Travel
01.2011 - 01.2012
Pioneers Academy - , Travel And Tourism Industry
09.2010 - 12.2011

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Zaid Sacca