Zaid Sacca

Work History

AFRIQIYAH AIRWAYS

Amman

09.2023 - Current

Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Oversaw ticketing, gate and ramp services.
Coordinated event set-up and promoter engagement on sales and ticketing issues related to events

FIGURES TRAVEL

Amman

01.2022 - 09.2023

Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, politicians, and business executives.
Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

AFRIQIYAH Airways

Amman

04.2017 - 05.2020

Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided follow through on all calls with confirmations and dissemination of requested information.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

Maltrans Travel And Tourism

Amman

02.2012 - 12.2016

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Provided follow through on all calls with confirmations and dissemination of requested information.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Silver Wings Travel

Amman

01.2011 - 01.2012

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.