Zaid Sabbah
Assistant Manager
Amman,AM
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Assistant Manager
NUR Pharmaceuticals And Medical Indus. Co LLC
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Development Manager
NUR Engineering, Contracting & Importation
04.2021 - 05.2022
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Relationship Manager
CoinMENA
10.2020 - 04.2021
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Conducted regular meetings with sales teams to discuss insights on customer behavior trends, contributing to increased sales figures.
Student Brand Manager
RedBull
01.2019 - 09.2020
- Tracked the success of marketing efforts through data analysis and adjusted strategies as needed for maximum impact.
- Served as a liaison between the company and university administration, maintaining a strong working relationship.
- Maintained detailed records of event outcomes, expenses incurred, contacts made, and lessons learned for future reference.
- Generated enthusiasm for the brand by hosting giveaways, contests, and other interactive activities during campus events.
- Collaborated with regional management to align local initiatives with overall corporate goals.
- Identified opportunities for cross-promotion with complementary brands or businesses targeting the same demographic group on campus.
- Organized and executed promotional events to foster positive brand associations among the student body.
- Recruited and managed a team of student ambassadors to assist in promoting the brand across campus.
- Developed relationships with campus organizations for collaborative events, resulting in increased brand exposure.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Education
Bachelor of Arts - E- Commerce
Al-Ahleyyeh Amman University
Amman 04.2001 -
BBA - Business Administration And Management
INTO Newcastle University
Newcastle , United Kingdom 04.2001 -
High School Diploma -
Amman Academy
Amman 04.2001 -
Skills
Operations Management
Task Delegation
Employee Performance Evaluations
Product and service knowledge
Cost Reduction
Strategic Planning
Workload Management
Project Management
Timeline
Assistant Manager
NUR Pharmaceuticals And Medical Indus. Co LLC
05.2022 - Current
Business Development Manager
NUR Engineering, Contracting & Importation
04.2021 - 05.2022
Customer Relationship Manager
CoinMENA
10.2020 - 04.2021
Student Brand Manager
RedBull
01.2019 - 09.2020
Bachelor of Arts - E- Commerce
Al-Ahleyyeh Amman University
04.2001 -
BBA - Business Administration And Management
INTO Newcastle University
04.2001 -
High School Diploma -
Amman Academy
04.2001 -
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