Zaid Rahall
Business Development
Amman
Summary
Enthusiastic Business Development Officer dedicated to driving business success through smart networking and solid brand positioning. Excels at boosting online presence and customer engagement through savvy, cost-effective social media marketing. Encourages win-win negotiations to build strong partnerships and expand business reach.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Business Development Officer
Dogan Voyages
09.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
Technical Support
Webhelp
07.2023 - 08.2024
- Designs and delivers innovative, bespoke solutions for business, creating outstanding experiences for customers enabled by technology and enriched
- Diagnose, troubleshoot, and resolve technical problems, including hardware, software, network, and system-related issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Clearly and effectively communicate technical information to non-technical users, ensuring that they understand and can implement the solutions offered
- Develop a strong understanding of the company's products, services, and technologies to assist customers effectively
- Maintain records of customer interactions, contributing to knowledge bases for self-help resources and improving processes
- Identify recurring issues and collaborate with other teams to drive process and product improvements
Quality Assurance
Amazon
08.2022 - 04.2023
- Translate user story acceptance criteria into automated functional tests.
- Estimate resource and time requirements for required testing.
- Proficiency in writing Web-Driver/Selenium-based UI automation tests
- Working on feeds API "non-mobile" app automation, by JBehave and JUnit
- Developing test cases based on product requirement documents
- Work closely with QA Analysts and Developers to implement automation solutions that validate the functionality and reliability of applications
- Regression / Smoke and sanity
- Functional Testing
- API Web Services (REST) Manual Testing
- Creating new test case scenarios and executing them
ML data associate
Amazon
07.2021 - 07.2022
- Contributed to Alexa project for Amazon, enhancing voice assistant technology
- Collect, validate, and maintain high-quality data for the Alexa project
- Conduct data entry, transcription, and annotation tasks with accuracy and efficiency
- Follow data collection guidelines and contribute to the continuous improvement of data quality processes
- Stay updated on project requirements and new features, actively participating in training sessions and team meetings
- Maintain confidentiality and adhere to data privacy and security protocols
Education
Bachelor of Science - Automotive Engineering
Al-Balqa Applied University
Amman, Jordan 04.2014 - 01.2020
Skills
Teamwork
Active listening
Leadership
Negotiation
Persuasion
Professionalism
Timeline
Business Development Officer
Dogan Voyages
09.2024 - Current
Technical Support
Webhelp
07.2023 - 08.2024
Quality Assurance
Amazon
08.2022 - 04.2023
ML data associate
Amazon
07.2021 - 07.2022
Bachelor of Science - Automotive Engineering
Al-Balqa Applied University
04.2014 - 01.2020
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