Zaid Mustafa
Amman
Summary
Highly motivated travel and tourism professional with extensive experience in airline ticketing, hotel reservations, travel packages, cruises, and visa processing. Skilled in Amadeus and Galileo for flight searches, fare management, and ticket issuance. Seeking to contribute expertise in a dynamic travel, tourism, or aviation role.
Overview
2
2
years of professional experience
Work History
Sales Agent | Ticketing & Visa Operations
Almayadeen Travel
08.2025 - 09.2025
- Continuing responsibilities from previous role, including reservations for flights, hotels, packages, cruises, trains, travel insurance, and visas, along with client service, supplier coordination, and itinerary management.
- Gained new expertise in Galileo System, including flight searching, pricing, fare rules, cancellations, reissues, and issuing tickets.
Sales Agent | Ticketing & Visa Operations
BAJ Travel & Tourism
07.2024 - 07.2024
- Reservations & Sales Agent (Tickets, Hotels, Visas, Packages, Cruises, Travel Insurance, Trains)
- Proficient in using Amadeus GDS, and other online reservation systems for booking flights, hotels, tours, cruises, trains, and managing itineraries.
- Selling flight tickets, hotel bookings, packages, cruises, and travel insurance; consistently increased sales through upselling premium services.
- Tailoring custom travel packages based on client preferences and travel needs.
- Extensive experience in local & international hotel bookings, direct coordination with hotel sales managers, booking train tickets in Europe, with a strong focus on European and American destinations.
- Solid knowledge of major international airports, IATA codes, airlines, booking policies, baggage allowances, and key global destinations.
- Handled complete visa application processes for various countries, ensuring embassy compliance and achieving a 95% success rate, with strong knowledge of visa and passport regulations.
- Built and maintained a wide network of suppliers and travel & tourism agents worldwide, ensuring competitive pricing and global support.
- Knowledgeable in working with travel insurance agents, providing clients with suitable coverage options.
- Maintained 95% customer satisfaction through proactive service, attention to detail, and real-time issue resolution.
- Strong problem-solving skills and ability to handle pressure with professionalism.
Social Media Manager | Digital Marketer | Sales Specialist
Own Business
11.2023 - 07.2024
- Manage social media pages (Facebook, Instagram, TikTok) and create sponsored ads.
- Creating an online store, adding products, and setting it up completely from A to Z, including integrating payment gateways to receive product fees.
- Providing customer support services.
- Designing graphics and visuals for social media, websites, and promotional materials using Canva and top stock photo websites to create professional, high-quality designs.
Education
High school diploma -
Sahab Secondary School
08.2020
Bachelor's Degree - English Language and Literature
Hashemite University
10.2023
Amadeus Training Course -
Amadeus Jordan
09.2024
Galileo Training Course -
Galileo Jordan (Travelport)
08.2025
English language courses - undefined
Online Courses & I learn self-education from books, YouTube, Internet, podcasts, movies and AI
09.2025
Digital marketing courses - undefined
Online Courses & I learn self-education from Internet & AI
09.2025
Skills
- Strong experience in ticketing, hotel booking, and visa services
- Time management and multitasking
- Excellent customer service and client handling
- Polished appearance and good etiquette
- Proficient in travel booking systems (Amadeus & Galileo and Online Systems)
- Teamwork and adaptability
- Microsoft Office
- Social Media
- Internet user
- Digital Marketing
- Social media marketing
- Artificial Intelligence
- Designing images, videos, logos, and some websites
- English language
- Call Center
- Written and Verbal skills
- Good listener and communicator
- Motivated
- Reliability
- Responsibility
- Decision-making
- Organizational and planning skills
- Creativity
- Good time management
- Teamwork
- Positive thinking
- Good understanding of global shipping companies and courier services
- Awareness of import procedures, supplier communication, and basic shipping logistics
Websites
LANGUAGE SKILLS
Mother tongue(s): Arabic
Other language(s): English
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Timeline
Sales Agent | Ticketing & Visa Operations
Almayadeen Travel
08.2025 - 09.2025
Sales Agent | Ticketing & Visa Operations
BAJ Travel & Tourism
07.2024 - 07.2024
Social Media Manager | Digital Marketer | Sales Specialist
Own Business
11.2023 - 07.2024
English language courses - undefined
Online Courses & I learn self-education from books, YouTube, Internet, podcasts, movies and AI
Digital marketing courses - undefined
Online Courses & I learn self-education from Internet & AI
High school diploma -
Sahab Secondary School
Bachelor's Degree - English Language and Literature
Hashemite University
Amadeus Training Course -
Amadeus Jordan
Galileo Training Course -
Galileo Jordan (Travelport)
Hobbies and Interests
Interests, I am passionate about continuous self-development through self-learning across various fields. I have a strong interest in tourism, travel, and exploring different cultures., In addition, I enjoy staying active and believe in the saying, "A healthy mind in a healthy body." I regularly engage in swimming, running, football, and adventurous outdoor activities.
DRIVING LICENCE
- Driving Licence: A
- Driving Licence: B