Summary
Overview
Work History
Education
Skills
Locations
References
Languages
Timeline
Generic

Zaid Khoury

Amman,Jordan,JO

Summary

Eagerly pursuing an engaging and enriching position where I can utilize my keen attention to detail, adept active listening skills, and unwavering dedication to enhancing the customer experience to make a significant impact within a dynamic team. Aiming to leverage my expertise in bilingual customer support, effective time management, and adeptness in resolving complaints to drive heightened customer satisfaction and contribute to the attainment of organizational objectives.

Driven by a commitment to delivering exceptional service, I have consistently surpassed performance targets and earned accolades for my ability to resolve complex issues swiftly and effectively. My proactive approach to problem-solving, coupled with a keen eye for detail, has allowed me to cultivate lasting relationships with customers and foster a positive work environment among team members.

Overview

10
10
years of professional experience

Work History

Customer Service Specialty Associate

Amazon
09.2021 - Current

Transferred to the Account Security and Payments Specialist department due to demonstrated performance resilience and ownership exhibited over the preceding three months of selection.

  • Solved and prevented hundreds of payment fraud cases related to Amazon.ae, Amazon.sa, and Amazon.eg, while also overseeing accounts security and information privacy across the mentioned operation units.
  • Responsible for accounts security and information privacy across the mentioned operation units.
  • Contributed to the training of new joiners as a subject matter expert, supervising their onboarding process.
  • Oversaw the verification of payment refunds and facilitated bank transfers from Amazon to customers' bank accounts.

Video Editor

Netflix
07.2019 - 10.2020
  • Collaborated closely with showrunners, directors, and producers to maintain the creative vision and narrative integrity of Netflix Original Series.


  • Employed advanced editing techniques to craft compelling storylines, pacing, and character development across multiple episodes, ensuring seamless continuity and audience engagement.


  • Worked within tight deadlines to deliver polished episodes, meeting Netflix's high-quality standards and technical specifications for streaming platforms.


  • Demonstrated proficiency in editing software and workflows specific to Netflix's production standards, including adherence to aspect ratios, color grading, and audio mastering.


  • Contributed to post-production meetings and screenings, providing valuable insights and feedback to enhance the overall quality and impact of the series.

Freelance Filmmaker

Freelancer
04.2014 - 08.2019

As a Director/Editor these are some of my responsibilities that I have for projects.


  • Conceptualized and developed original screenplay for a short film project, blending elements of drama and suspense to engage audiences.


  • Directed casting sessions, working closely with actors to bring characters to life and maintain artistic vision throughout production.
  • Collaborated with cinematographer and production team to execute visual storytelling techniques, enhancing narrative impact.


  • handled post-production process, including editing and sound design, to ensure cohesive storytelling and final product quality. Successfully submitted short film to several film festivals in Amman Jordan, garnering recognition for screenplay writing and direction.


  • Collaborated with clients to understand their vision and editing needs, providing personalized editing services tailored to their preferences and project goals.


  • Maintained effective communication with clients throughout the editing process, incorporating feedback and revisions to ensure client satisfaction and project success.


  • Established a reputation for delivering high-quality work on time and within budget, fostering long-term relationships with clients and generating referrals for new business opportunities.

1st Assistant Director

Orange
10.2014 - 11.2014
  • Collaborated closely with the director and production team to develop and execute the project's creative vision, ensuring alignment with client objectives and brand identity.


  • Facilitated pre-production planning, including scheduling, logistics coordination, and script breakdowns, to optimize efficiency and resource utilization.


  • Conducted casting sessions and liaised with talent agencies to secure appropriate actors and extras, maintaining communication with the director to ensure casting choices aligned with project goals.


  • Orchestrated on-set operations, including managing the filming schedule, coordinating crew activities, and overseeing adherence to safety protocols and industry regulations.


  • Coordinated closely with department heads during filming to troubleshoot any logistical challenges and maintain momentum, ensuring the project stayed on schedule and within budget constraints.

Education

Bachelor of Arts - Film Making

SAE - Supervised Agricultural Experience
Amman,Jordan
06.2017

Skills

  • Client Relationship Management
  • Teamwork and Collaboration
  • Rendering
  • Composition and Framing
  • Post-Production
  • Time Management
  • Community Engagement
  • Account Management
  • Problem-Solving
  • Communication Skills
  • Authentication and Authorization (MFA)
  • Identity and Access Management (IAM)
  • Threat Intelligence
  • Data Privacy
  • Collaboration and Communication
  • Risk Management
  • Adaptability
  • Ethical Conduct
  • Innovation
  • Data Analysis
  • Adobe After Effects
  • Adobe Premiere
  • Celtx
  • Microsoft Office
  • Excel
  • Excellent Typist
  • Computer Skills
  • Honest and Dependable
  • Professional Demeanor
  • Engaging with Diverse Customers
  • Staff Support
  • Excellent Written and Verbal Communication
  • Goal-Driven

Locations

Amman, Jordan

References

  • Mohammad Jawad, Site leader, Amazon, AMM15, mjawad@amazon.com, +962790342749
  • Hashim Muhanna, Group Manager, Amazon, AMM15, hmuhanna@amazon.com, +962776576266
  • Noor Hawari, Team manager, Amazon, AMM15, nohawari@amazon.com, +962797158377

Languages

Arabic
Native language
English
Advanced
C1

Timeline

Customer Service Specialty Associate

Amazon
09.2021 - Current

Video Editor

Netflix
07.2019 - 10.2020

1st Assistant Director

Orange
10.2014 - 11.2014

Freelance Filmmaker

Freelancer
04.2014 - 08.2019

Bachelor of Arts - Film Making

SAE - Supervised Agricultural Experience
Zaid Khoury