Zaid Hammoudeh

• Resolved over 90% of customer complaints within 24 hours, exceeding the company's satisfaction targets
• Engaged with customers across multiple communication platforms, fostering long-term relationships
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Improved workshop operational efficiency by 15% through effective scheduling and coordination
• Supervised workshop personnel, ensuring compliance with safety standards
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

• Advised customers on warranty protections and communicated service changes effectively
• Scheduled appointments and coordinated with technicians to ensure timely service delivery
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

• Interacted with customers to understand repair needs, provided accurate cost estimates, and organized repair schedules
• Collaborated with suppliers to source high-quality parts and materials for repairs
• Managed daily operations efficiently, prioritizing tasks to meet deadlines and exceed customer expectations.

• Assisted customers in determining necessary repairs, scheduling appointments, and submitting work orders.
• Cultivated positive relationships with customers, enhancing satisfaction and loyalty.

• Demonstrated excellent communication skills and a proactive approach to customer service

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Tested vehicle components and systems to identify issues.