Zaid BANI-KHALED
Senior Application Support
Amman
Summary
I am driven by the goal of advancing both personal and professional growth by turning challenges into opportunities. I am seeking a role where I can be a hardworking Application Support professional, focused on completing tasks efficiently and consistently exceeding targets. As a reliable team member, I am accustomed to taking on challenging tasks and am dedicated to the success of the business. I am confident that I can be an effective and creative team player.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Senior Application Support
Leading Point
12.2023 - Current
- Record and keep updated information that is useful in managing, resolving, and preventing future incidents (knowledge base).
- Support in developing, keeping updated, and usage of an incident management system for processing and tracking incidents and their resolution.
- Adhere to SLAs.
- Execute preventive maintenance procedures according to pre-scheduled timelines, including identifying threshold breaches of availability, reliability, and maintainability levels.
- Identifying and implementing workaround as a temporary solution for an incident until a better, more permanent solution is identified, developed, and deployed.
- Focus on communication skills, including Language skills.
- Identify causes of selected outcomes and act to either prevent recurrence of undesirable outcomes or ensure recurrence of positive outcomes, to achieve business objectives.
- Support in determining which priorities of incidents to be analyzed further.
- Coordination with development team regarding third level support, escalation and/or new features.
- Conducting technical interviews.
- Mentor other people.
- Growing people.
Senior Support Engineer
Etech Systems
3 2019 - 11.2023
- Escalate issues, keep informed, advice and receive objectives
- Determine support requirements and plan for requested changes
- Agree system installation activities and provide feedback on projects
- Inspire, guide, support and motivate team, provide direction and manage performance
- Review the work and proposal of team members
- Resolve and provide solutions to issues
- Enhance efficiency and quality of service to end users
- Determined to ensure that items produced are in line with the technical designs and specification of clients.
IMPLEMENTER / TECHNICAL SUPPORT
Etech systems
04.2014 - 03.2019
- Installing, troubleshooting, Configuration, backup- Recovery procedures and maintaining company software products on customers' sites
- Studying sites structure, analysis and implemented
- Training and Transfer knowledge skills
- Working on ECM, CMS, DMS products, installing, configuration, and Implementation
- Web Application Servers (IIS,Tomcat,Jboss,weblogic,payara): installation, configuration and administration
- Windows server management skills
- Oracle DB,DBA skills
- MS SQL Server DB,DBA
- Postgres DB, Installing, Configuration and Implementation
- Technical Support skills and Follow up with clients
- Specialized in data analysis and data migration.
Education
B.S. - COMPUTER ENGINEERING
Tafila Technical University
TafilahSkills
Communication Skills
References
Available upon request
Personal Information
- Date of Birth: 05/05/89
- Marital Status: Married
Timeline
Senior Application Support
Leading Point
12.2023 - Current
IMPLEMENTER / TECHNICAL SUPPORT
Etech systems
04.2014 - 03.2019
Senior Support Engineer
Etech Systems
3 2019 - 11.2023
B.S. - COMPUTER ENGINEERING
Tafila Technical University
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