Zaid BANI-KHALED
Senior Application Support
Amman
Summary
I am driven by the goal of advancing both personal and professional growth by turning challenges into opportunities. I am seeking a role where I can be a hardworking Application Support professional, focused on completing tasks efficiently and consistently exceeding targets. As a reliable team member, I am accustomed to taking on challenging tasks and am dedicated to the success of the business. I am confident that I can be an effective and creative team player.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Senior Application Support
Leading Point
12.2023 - Current
- Record and keep updated information that is useful in managing, resolving, and preventing future incidents (knowledge base).
- Support in developing, keeping updated, and usage of an incident management system for processing and tracking incidents and their resolution.
- Adhere to SLAs.
- Execute preventive maintenance procedures according to pre-scheduled timelines, including identifying threshold breaches of availability, reliability, and maintainability levels.
- Identifying and implementing workaround as a temporary solution for an incident until a better, more permanent solution is identified, developed, and deployed.
- Focus on communication skills, including Language skills.
- Identify causes of selected outcomes and act to either prevent recurrence of undesirable outcomes or ensure recurrence of positive outcomes, to achieve business objectives.
- Support in determining which priorities of incidents to be analyzed further.
- Coordination with development team regarding third level support, escalation and/or new features.
- Conducting technical interviews.
- Mentor other people.
- Growing people.
Senior Support Engineer
Etech Systems
3 2019 - 11.2023
- Escalate issues, keep informed, advice and receive objectives
- Determine support requirements and plan for requested changes
- Agree system installation activities and provide feedback on projects
- Inspire, guide, support and motivate team, provide direction and manage performance
- Review the work and proposal of team members
- Resolve and provide solutions to issues
- Enhance efficiency and quality of service to end users
- Determined to ensure that items produced are in line with the technical designs and specification of clients.
IMPLEMENTER / TECHNICAL SUPPORT
Etech systems
04.2014 - 03.2019
- Installing, troubleshooting, Configuration, backup- Recovery procedures and maintaining company software products on customers' sites
- Studying sites structure, analysis and implemented
- Training and Transfer knowledge skills
- Working on ECM, CMS, DMS products, installing, configuration, and Implementation
- Web Application Servers (IIS,Tomcat,Jboss,weblogic,payara): installation, configuration and administration
- Windows server management skills
- Oracle DB,DBA skills
- MS SQL Server DB,DBA
- Postgres DB, Installing, Configuration and Implementation
- Technical Support skills and Follow up with clients
- Specialized in data analysis and data migration.
Education
B.S. - COMPUTER ENGINEERING
Tafila Technical University
TafilahSkills
Communication Skills
Exceptional Problem-solving
Analysis and troubleshooting skills
Technical writing
Project management
Working under high pressure environment
Quick in learning new methods and procedures
Able to communicate and interact effectively with individuals of all levels
References
Available upon request
Personal Information
- Date of Birth: 05/05/89
- Marital Status: Married
Timeline
Senior Application Support
Leading Point
12.2023 - Current
IMPLEMENTER / TECHNICAL SUPPORT
Etech systems
04.2014 - 03.2019
Senior Support Engineer
Etech Systems
3 2019 - 11.2023
B.S. - COMPUTER ENGINEERING
Tafila Technical University