Zaid AlMasri

Education Planning & Coaching

• Advise families on educational paths and corresponding planning and application strategies toward admission into top overseas independent boarding schools
• Conduct practice interviews with students; brainstorm and refine students' personal statements
• Case Management
• Oversee students' entire application process: strategic positioning, school selection, profile building, test preparation, academic mentoring, recommendation advisory
• Prospect Follow-up & Customer Service
• Established contact and follow-ups with inquiries; maintain contact with prospects and provide information support; monitor sales pipeline to achieve recruitment targets
• Business Development
• Support development and generation of new business opportunities and income for assigned market(s)
• Events Planning - Organize outreach activities such as school info sessions and family sharing sessions
• Business Analysis - Conduct regular scans and report on competitors and industry/sectoral trends; identifying and managing partners in education and other related industries, including but not limited to schools, test prep institutions, enrichment course providers, etc

• Provide personalized academic counseling to diverse student population, addressing academic, career, and personal development concerns
• Conduct one-on-one advising sessions to assess students' educational goals and develop tailored academic plans
• Assist students in selecting appropriate courses, majors, and minors based on academic interests and career aspirations
• Collaborate with department heads and faculty to stay informed about curriculum changes and program requirements
• Facilitate new student orientation programs, guiding incoming students through university's academic policies, procedures, and resources
• Evaluate and process incoming student applications, ensuring compliance with admission criteria
• Track students' academic progress and intervene when necessary to address challenges or recommend academic support services
• Implement retention strategies to enhance student success rates and graduation outcomes
• Liaise with academic departments to stay informed about program updates, prerequisites, and changes in course offerings
• Developed and implemented customized education plans for clients, resulting in 30% increase in student performance and overall satisfaction.
• Collaborated with sales team to design and deliver impactful presentations, resulting in 15% increase in sales revenue.
• Provided ongoing training and professional development to educators, equipping them with tools and strategies to enhance student learning outcomes
• Processed and recorded high volume of customer transactions accurately and efficiently, ensuring prompt remittance of funds
• Assisted customers in resolving inquiries and concerns regarding remittance transactions, maintaining high levels of customer satisfaction and loyalty
• Conducted cash handling duties, including verifying currency authenticity, balancing cash drawers, and preparing accurate reports for management
• Collaborated with team members to implement and streamline remittance procedures, improving efficiency and reducing processing time.

• Developed and implemented successful marketing strategies that increased brand awareness and drove sales growth of IGEC.
• Established and nurtured relationships with key partners, resulting in successful collaborations and increased revenue such as companies and organizations.
• Led development of new service offerings for international students, generating new revenue streams and enhancing reputation as thought leader.
• Demonstrated ability to drive growth through strategic planning, relationship building, and innovation.

• Led high-performing sales team of 7 members, providing guidance and coaching to achieve monthly sales targets consistently
• Established and maintained strong relationships with key clients, resulting in 40% increase in repeat business and client retention
• Conducted market research and analysis to identify emerging trends and opportunities, leading to successful launch of new product line and capturing 15% market share within six months.

• Interpreted and translated conversations and oral instructions from one known language to another known language
• Reviewed and translated documents, forms, and technical materials in both languages
• Managed and provided consecutive and first-person interpretation over phone.
• Complied with established interpreter ethics and followed data confidentiality policy, as applicable
• Interacted with and interpreted for clients from different socio-cultural and economic backgrounds
• Reviewed final works to spot and correct errors in punctuation, grammar, and translations.

• Was assigned to support project manager as project document Controller
• Among projects handled during 4 months of training as follows: Projects namely:

1-Epcic of sapura pegaga- mubadala petroleum project: supply and delivery of 4 units of 38" cl 900 subsea valves and actuator.

2-Epcc of graphite (gas pipeline) project: supply of 24" and various sizes of Monolithic insulation joints (MIJ) to Petronas.

3-Supply of valves to MMHE for bergading project.

• Responsibilities: Reporting directly to project manager and executive director
• Participated in weekly progress report meetings with EPCC contractors, manufacturers, and customers.
• Participated in field inspection at Sapura fabrication yard in Lumut, Malaysia with company project manager and technicians.
• Involved in virtual online factory acceptance test (fat) between client and manufacturer in Italy.
• Preparation of notification of inspection (NOI) documents
• Coordinate third-party inspector (TPI)
• Coordinating logistics and shipping documents with freight forwarders
• Preparation of commercial invoice and packing list (CIPL), weight, dimension, etc
• Responsible for applying certificates and approvals from local authorities for equipment installation
• Preparation of technical and final documents for invoicing
• Participated in all safety programs and campaigns
• Participated in company iso 9001 training and documentation process
• Preparation, verification, modification, and coordinating VDRL (vendor document register list) between customer and manufacturer.