Zaid Al-Jarrah

ITEC Company (Outsourced Team at Capital Bank), BPM, and Solution Developer.| Nov 2023 – Present

• Applied Business Process Management (BPM) techniques, leveraging KOFAX System, to enhance operational efficiency through effective process modeling.

• Partnered with the middleware team to migrate and develop MuleSoft APIs from SOAP to RESTful across all BPM projects in order to enhance communication between distributed systems.

• Defined business rules and data usage guidelines, like BRD, streamlining data collection, and ensuring consistency across various processes.

• Conducted process and workflow analysis and redesign, leading to improved performance and reduced operational errors.

• Test and validate all processes in the development environment by executing a comprehensive testing cycle prior to deployment in UAT or production, ensuring functionality and performance standards were met.

• Integrated robotic process automation (RPA) solutions to streamline and automate business workflows.
• Enhanced business workflows by leveraging the Automation Anywhere framework to build a bot and automate repetitive tasks.

• Front-End development for UI-based components like a cron job scheduler.
• Reduced page load times by optimizing front-end assets such as JavaScript files, stylesheets, and images.
• Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.