Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahraa Alanbary

B.A
Amman

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Contact Center Service Quality Control Senior Asso

National Bank Of Iraq (Capital Bank Group)
08.2022 - Current
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.

Contact Center Associate

National Bank Of Iraq (Capital Bank Group)
11.2020 - 08.2022
  • Provided exceptional customer service, resulting in positive feedback from clients and management alike.
  • Monitoring ATM system , provide credit-debit card system, and bank SMS service.
  • Cross selling.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Freelance Researcher

.
01.2018 - 12.2020

A freelance researcher and writer for all B.A related fields with a
main focus on Bachelor and Masters degrees related researches.

Private Tutor

.
01.2018 - 03.2019
  • Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
  • Assisted students with time management strategies, improving their ability to complete assignments efficiently.

Education

Masters Degree - Business Administration

Middle East University
04.2001 -

Bachelor Degree - Business Administration

Petra University
04.2001 -

Skills

Problem-solving

Communication skills

Responsibility

Customer needs analysis

Leadership abilities

Teaching skills

Learning skills

Project Management

Relationship Building

Project Reporting

Timeline

Contact Center Service Quality Control Senior Asso

National Bank Of Iraq (Capital Bank Group)
08.2022 - Current

Contact Center Associate

National Bank Of Iraq (Capital Bank Group)
11.2020 - 08.2022

Freelance Researcher

.
01.2018 - 12.2020

Private Tutor

.
01.2018 - 03.2019

Masters Degree - Business Administration

Middle East University
04.2001 -

Bachelor Degree - Business Administration

Petra University
04.2001 -
Zahraa AlanbaryB.A