ZAHIR ALORAN
Operation Assistant , It Technician
Amman
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
Work History
Customer Service and Operation Assistant
Sandouqah for Trading
11.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Implemented new procedures for handling escalated situations, reducing resolution time and improving overall satisfaction rates.
- Collaborated with colleagues to implement new strategies for enhancing customer experience across multiple touchpoints.
- Collaborated with other departments to foster smooth operation of daily processes.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
ACS - Lenel Operator-Team Leader -Investigation
Securitas Security Services
12.2021 - 10.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Trained employees and assigned duties.
- Confirmed confidential budget reports remained up-to-date for manager.
- Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.
- Supported office business development and customer service.
- Conducted routine inspections to check quality and compliance with established specifications.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
IT Technician
Deka Tech
06.2015 - 12.2021
- Maintained office PCs, networks.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers,
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Education
High School Diploma -
Al Jamia Secondary School - Amman, Jordan
Jordan 05.2014 - 05.2015
Bachelor of Science - Business Administration And Management
Al Isra University - Amman, Jordan
Jordan 05.2008 - 05.2014
Skills
Collaboration
Interpersonal
Organizing And prioritizing
Problem Solving
Time Management
Safety Awareness
Customer Service
Insightful
Computer Proficiency
Adaptability
Commercial Awareness
Certification
Amazon Corporate Security Area Access Manager (AAM), 03/2023
Training
- Ethical management, Hire the right employees,
- Amazon Corporate Security Badging Support Services & Guidelines,
- Corporate EHS: Global EHS Awareness Training for Building Occupant/Hybrid Employees,
- Amazon Corporate Security - RightCrowd Access Management Training,
- Amazon Corporate Security - How to Register a Visitor Using RightCrowd,
- CAM Outlook, Slack and Chime Best Practices,
- Comptia A+, 10/2023
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Intermediate
B1
Spanish
Beginner
A1
Timeline
Customer Service and Operation Assistant
Sandouqah for Trading
11.2023 - Current
ACS - Lenel Operator-Team Leader -Investigation
Securitas Security Services
12.2021 - 10.2023
IT Technician
Deka Tech
06.2015 - 12.2021
High School Diploma -
Al Jamia Secondary School - Amman, Jordan
05.2014 - 05.2015
Bachelor of Science - Business Administration And Management
Al Isra University - Amman, Jordan
05.2008 - 05.2014