Youssef Zaibaq

• Handling Affiliate, IB, White-label clients.

• Well-Known experience on MAM / PAMM / IB Portals.

• Closing annual targets within second and first quarter.

• Indoor and outdoor sales plus working with internal and external parties to resolve trade discrepancies.

• Top Performer for 3 years.

• Manage sales team and ensure their compliance with internal policies.

• Working with marketing to create successful promotional plans.

• Understanding client, market needs and identifies potential selling opportunities.

• Working with GM to provide sales feedback and guidance.

• Interviewing and recruiting sales team thru many different channels.

• Maintain and provide many payment solutions for the company to serve our clients better.

• Built a new VoIP System to serve the company's international clients with the lowest cost per minute.

• Ensuring accurate, high-quality, and personalised responses are issued to customers within the set time frames.

• Built a commission structure and targets for the sales team upon the market research.

• Built monthly, quarterly, and annual sales plans. Finding new strategies to expand the business in Jordan and international locations by providing sales products.

• Mentored Sales Executives on account-based sales and build sales collateral's to support the process.

• Minimise the registration process for clients from 35 steps to 25 steps as JSC regulations, resulting in faster outreach to our clients.

• Trained the sales team in order to optimise and employ their capabilities to best serve the sales plan set by the management.

• Built and allocated portfolios amongst sales team members in the fairest and efficient way possible to ensure the achievement of set targets.

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Exceeded annual sales targets consistently by maintaining proactive approach to lead generation and pipeline management.
• Initiated a comprehensive customer feedback program that led to continuous improvement initiatives across various departments within the organisation.

• Retaining the existing Customers.

• Handling B2B Affiliate, IB, White-label clients.

• Well-Known experience on MAM / PAMM / IB Portals.

• Reporting trends and results to the management.

• Acquiring new businesses and increasing the sales.

• Registering and logging details for clients through CRM.

• Have done more than 200,000 Retention calls to the sales team.

• Exceeded the targets with high converting rates above 27%.

• Attending customer meetings, providing consultancy services and ability to travel, meet clients and close deals.

• Trained more than 50 sales agent to do the retention, sales and the customer care service.

• Business Development / Partnership with Customers and Colleagues.

• Forward the complaints that cannot be solved directly to the other related departments, so we can follow up to the issue immediately.

• Providing client support at all levels, dealing quickly and efficiently with inquiries or complaints by phone, post, email and live chat.

• Ensuring accurate, high quality and personalised responses are issued to customers within the set time frames.

• Using Meta trader platform to monitor and analyse prices based on historic prices to predict outcomes on an hourly, daily, weekly basis.

• Increasing the profits for clients and keeping them up to date with the best market investments and opportunities through multi-channels.

• Developed relationships with current clients as well as creating new relationships by converting leads into new clients to grow volumes and business in general.

• Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
• Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.

• Developing marketing & strategic plans for sales

• Developing marketing plans & strategies.

• Established a new department of business development.

• Finding new solutions to be applying by the sales department to keep up with the trend.

• Create customized energy management packages to satisfy customer needs.

• Customizing energy products and services to meet customer needs.

• Explaining technical product and service information to customers.

• Explaining financial information to customers.

• Calculating potential solar resources or solar array production for a particular site considering issues such as climate, shading, and roof orientation.

• Prepared proposals, quotes, contracts, and presentations for current and potential solar customers.

• Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.

• Demonstrated the use of solar and related equipment to customers or dealers.

• Generated revenue growth by developing and executing targeted sales strategies to expand market share.
• Assisted marketing department in creating targeted campaigns that effectively communicated value proposition of products/services to potential customers.

- Overview: Did an internship part time program in auditing department for two months.

• Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.
• Established a robust alumni network to facilitate networking opportunities between current interns and former participants.

Overview: enrolled in an internship program for one month, which involved shadowing bank employees in their day to day responsibilities.

• Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.