Yousef Rababa
Amman
Summary
Dynamic and motivated hotelier with a passion for delivering exceptional guest experiences in the hospitality industry. At 19 years old, I bring a youthful energy and a strong commitment to service excellence. Experienced in front desk operations and food and beverage service, with a proven ability to communicate effectively in multiple languages, including sign language. Seeking to leverage my skills and enthusiasm to contribute to a thriving hotel environment,
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Boulevard Arjaan by Rotana
2024.07 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sign Language Interpreter
Prince Ali Bin Alhussein Club Deaf
2017.10 - Current
- Provided interpretation services for deaf and hard of hearing individuals.
- Facilitated communication between deaf or hard of hearing individuals and Type of professionals.
- Collaborated in planning meetings to better serve hard of hearing in Description settings.
- Attended training programs to improve professional knowledge and interpretation skills.
Food and Beverage Server
The Boulevard Arjaan by Rotana
2023.08 - 2024.07
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Education
Tawjihi -
Orouba School
Arjan AmmanSkills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Guest Relations
- Credit and cash payments
- Listening Skills
- Sales expertise
- Foreign Languages
- Problem-Solving
- Teamwork and Collaboration
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Sing language
Bilingual or Proficient (C2)
Timeline
Front Desk Agent
The Boulevard Arjaan by Rotana
2024.07 - Current
Food and Beverage Server
The Boulevard Arjaan by Rotana
2023.08 - 2024.07
Sign Language Interpreter
Prince Ali Bin Alhussein Club Deaf
2017.10 - Current
Tawjihi -
Orouba School
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