Yousef Naffa
Account Manager
Amman
Summary
A highly motivated individual with a wide background in FX trading and digital currencies. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leadership skills with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team member with robust background in customer service and sales.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Account Manager
Equiti Group Limited
06.2023 - Current
- Facilitated client satisfaction and renewed customer relations to drive more deposits.
- Educated clients on new products or services to increase customer engagement with brand.
- Lead conversion.
- IB/AM onboarding.
- Cold Calling.
- FIX API deals, Coverage Accounts and Data feed deals.
- Constant follow ups with clients to increase customer retention and satisfaction as well as maintaining a strong relationship with the client.
Senior Partnership Support Officer
Equiti Group Limited
04.2022 - 06.2023
- Handling IB's / AM's daily requests
- Creating payment structures
- Creating single level and multilevel relationships
- Rebate check and calculation
- MAM program inquiries
- MT4 group request
- Complicated rebate checks
- MAM discrepancies
- SQL reports
- Microsoft Power BI reports
- Automation projects
- Trading queries
- Leadership / motivation for all team members.
Sales Expert
Superbrands for Trading & Investment Co. Ltd.
06.2020 - 04.2021
- Sales Expert for IQOS under Philip Morris International Supervision
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates
- Trained new sales team members and provided coaching as needed to maintain company sales success
- Converting customers from being smokers to non-smokers
- Used Cross-selling strategies to sell multiple products at once
- Used Salesforce to maintain track of customers
- Face to Face guided trials.
Outdoor Sales Representative
Akai Obst und Gemuse AG
08.2018 - 01.2019
- Worked as a dedicated Sales Representative for a Specific region
- Reporting retailers wants and needs
- Tracking and up-selling.
Education
Bachelors in management sciences -
German Jordanian University
09.2014 - 09.2019
Exchange Student - undefined
Nütingen-geislingen University
03.2018 - 03.2019
IGCSE -
National Orthodox School
09.2002 - 06.2014
Skills
Fast LearnerTeamworkMicrosoft OfficeCommunication Skills
Interpersonal Skills
MT4 ManagerMT4 / MT5Power BISalesforceCRMTimeline
Account Manager
Equiti Group Limited
06.2023 - Current
Senior Partnership Support Officer
Equiti Group Limited
04.2022 - 06.2023
Sales Expert
Superbrands for Trading & Investment Co. Ltd.
06.2020 - 04.2021
Outdoor Sales Representative
Akai Obst und Gemuse AG
08.2018 - 01.2019
Exchange Student - undefined
Nütingen-geislingen University
03.2018 - 03.2019
Bachelors in management sciences -
German Jordanian University
09.2014 - 09.2019
IGCSE -
National Orthodox School
09.2002 - 06.2014