YOUSEF BADER
Amman
Summary
Results-focused sales and marketing leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies, and continuous optimization to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends.
Overview
27
27
years of professional experience
Work History
Acting General Manager
Le Royal Amman Hotel
Amman, Jordan
11.2023 - Current
- Develop and implement strategic plans to enhance the hotel’s positioning, revenue, and overall success.
- Lead, mentor, and motivate department heads to achieve operational excellence.
- Maintain the highest level of guest satisfaction through personalized service and attention to detail.
- Address and resolve guest concerns or complaints professionally and efficiently.
- Ensure continuous improvement in service standards by implementing guest feedback initiatives.
- Oversee the hotel's financial performance, including budgeting, forecasting, and cost control.
- Develop revenue strategies to optimize occupancy rates and ADR.
- Work closely with the sales and marketing team to drive business growth and maximize profitability.
- Supervise all departments, including Front Office, Housekeeping, Food and Beverage, Sales, and Engineering.
- Recruit, train, and retain top talent for the hotel.
- Establish training programs to enhance employee skills and service quality.
- Ensure the hotel adheres to all legal and safety regulations, including health, hygiene, and security standards.
- Implement risk management and crisis response strategies.
Hotel Manager
Le Royal Amman Hotel
Amman
09.2022 - Current
- Responsible for supervising the day-to-day operations of the hotel with staff of 320 employees
- Hired and mentored all new employees while also demonstrating best methods for servicing clients and guests
- Managed and motivated large teams of staff to deliver against daily operational targets
- Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations
- Planned, directed, and coordinated daily service delivery across all operational departments, exceeding guest expectations
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys
Director of Business Development
Le Royal Amman Hotel
Amman
01.2016 - 08.2022
- Reports to General Manager and coordinates all methods of maintaining and increasing business volume
- Responsible for developing and implementing strategic plans that promoted sales growth to align with customer and hotel partner satisfaction
- Managed all aspects of multiple in market sales missions and industry event participation that included securing partnering hotels, selecting creative locations, ensuring solid customers were in attendance, and selecting unique and memorable gifts while establishing and staying within budget
- Forecast sales targets and ensure they are met by the team
- Track and record activity on accounts and help to close deals to meet these targets
- Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner
- Present business development training and mentoring to business developers and other internal staff
- Prospect for potential new clients and turn this into increased business
- Create & implement packages and promotions with strategic partners to increase awareness of Le Royal Hotels
- Assist & Supervise the Sales Coordinators, Sales Executives & Sales Managers in their designated areas
- Monitored competitor activity, seeking opportunities to connect with and win back clients
- Successfully negotiated best deals and prices for business contracts using outstanding persuasive skills
Director of Sales and Marketing
Le Royal Amman Hotel
Amman
05.2013 - 12.2015
- Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth
- Maintained outstanding customer relationships by providing excellent support and solving queries both over the phone and in person
- Conducted thorough market and competitor research to obtain a better understanding of trends and identify growth opportunities
- Conducted thorough analysis on target markets by sending surveys, assessing CRMs, holding focus groups, and managing interviews
- Established pricing and delivery terms based on current market trends and costs
Assistant Director of Sales & Marketing
Le Royal Amman Hotel
Amman
11.2009 - 04.2013
Cluster Senior Sales Manager
InterContinental Hotels Group
Amman
02.2009 - 10.2009
Senior Sales Manager
InterContinental Aqaba Resort
Aqaba
10.2007 - 01.2009
Senior Sales Manager
Le Royal Amman Hotel
Amman
11.2006 - 10.2007
Sales Manager
Le Royal Amman Hotel
Amman
05.2005 - 10.2006
Sales Executive
Le Royal Amman Hotel
Amman
06.2004 - 04.2005
Reservation Agent
Le Royal Amman Hotel
Amman
07.2002 - 06.2004
- Member of the opening staff.
Sales Manager
Eagle Travel & Tourism
Amman
02.1998 - 06.2002
Education
Bachelor of Hotel Management -
Al Zaytouna University
Amman01.2001
DIPLOMA - TOURISM, TRAVEL, CARGO & TICKETING
Jordan Society of Travel & Tourism Agents
Amman01.1998
High School Tawjihi -
Al Ouroba Schools
Amman01.1997
Skills
- Service Standards Program
- Sell
- Sales & Catering
- Manager on duty
- Communication Skills
- Leadership Skills
- Presentation Skills
- Professionalism in Selling Techniques
- Revenue generation
- Guest complaint resolution
- Marketing
- Staff training and development
Languages
- Arabic, First Language
- English, C1 Advanced
Timeline
Acting General Manager
Le Royal Amman Hotel
11.2023 - Current
Hotel Manager
Le Royal Amman Hotel
09.2022 - Current
Director of Business Development
Le Royal Amman Hotel
01.2016 - 08.2022
Director of Sales and Marketing
Le Royal Amman Hotel
05.2013 - 12.2015
Assistant Director of Sales & Marketing
Le Royal Amman Hotel
11.2009 - 04.2013
Cluster Senior Sales Manager
InterContinental Hotels Group
02.2009 - 10.2009
Senior Sales Manager
InterContinental Aqaba Resort
10.2007 - 01.2009
Senior Sales Manager
Le Royal Amman Hotel
11.2006 - 10.2007
Sales Manager
Le Royal Amman Hotel
05.2005 - 10.2006
Sales Executive
Le Royal Amman Hotel
06.2004 - 04.2005
Reservation Agent
Le Royal Amman Hotel
07.2002 - 06.2004
Sales Manager
Eagle Travel & Tourism
02.1998 - 06.2002
Bachelor of Hotel Management -
Al Zaytouna University
DIPLOMA - TOURISM, TRAVEL, CARGO & TICKETING
Jordan Society of Travel & Tourism Agents
High School Tawjihi -
Al Ouroba Schools
Similar Profiles
Aseed JaberAseed Jaber
Front Desk Agent at LE Royal AmmanFront Desk Agent at LE Royal Amman
SHAMEEM MOHAMEDSHAMEEM MOHAMED
Senior System Administrator at Le Royal Express Hotel, Corniche Hotel (A’AMAL HOLDING Co)Senior System Administrator at Le Royal Express Hotel, Corniche Hotel (A’AMAL HOLDING Co)
Ghifar Hijazi KilaniGhifar Hijazi Kilani
Head Hostess at Le Royal HotelHead Hostess at Le Royal Hotel