Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Yousef Alnajjar

Logistics
Amman,Jordan
Yousef Alnajjar

Summary

Hard-working Site Manager with Number years of experience. Educated in OSHA safety requirements and experienced leading team of over Number workers. Proficient in carpentry, flooring installation, concrete work, framing, cabinetry, painting and forklift operation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
years of professional experience
2
years of post-secondary education
3
Languages

Work History

Areaka Trading And Logestic
Amman , Amman

Site Manager
01.2019 - Current

Job overview

  • Created weekly and monthly reports and presentations for management team.
  • Monitored, coached, and supervised team of Number employees in year.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw all daily office operations and equipment maintenance.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Inspected cleanliness of common areas and offices.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Maintained records and logs of work performed and materials and equipment used.
  • Interviewed, hired, and trained new workers.
  • Assumed responsibility for personnel deployed to work site.
  • Resolved issues between employees and customers using company policies.
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

MAB Facility Management
Amman, Amman

Senior Hr Officer
10.2016 - 01.2019

Job overview

  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Drafted and documented employee handbook and company policies to reduce compliance risks.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Coordinated employee placements and administrative details.
  • Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
  • Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Devised hiring and recruitment policies for Number-employee company.
  • Recruited top talent to maximize profitability.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Liaised between multiple business divisions to improve communications.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Coordinated technical training and personal development classes for staff members.
  • Fostered positive work environment through comprehensive employee relations program.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Ambulatory Health Services
Abu Dhabi, Abu Dhabi

Patient Access Supervisor
01.2009 - 10.2015

Job overview

  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Addressed bad debts in line with set protocols.
  • Resolved patient billing issues in line with established guidelines.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Contacted patients on annual renewal dates to offer assistance.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Developed policies and procedures for effective pharmacy management.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Education

Albalqaa Applied University
Amman

Good from Marketing
09.2000 - 09.2002

University Overview

Skills

    Procedures development

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Availability
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Timeline

Site Manager
Areaka Trading And Logestic
01.2019 - Current
Senior Hr Officer
MAB Facility Management
10.2016 - 01.2019
Patient Access Supervisor
Ambulatory Health Services
01.2009 - 10.2015
Albalqaa Applied University
Good from Marketing
09.2000 - 09.2002
Yousef AlnajjarLogistics