YOUSEF ALBITAR

* Able to make accurate bookings for customers.

* Calculate expenses and write and sell tickets to the passengers.

* Help passengers by answering questions on travel arrangements.

* Help passengers to plan for their trips.

* Help to make and confirm reservations.

* Provide good customer service.

* Re-book tickets and other arrangements.

Learning all of the fundamental skills that require as part of role delivering a top-class safety & customer service experience to guest.

* Through check-in to boarding .

* Experts in multiple DCS systems .

* Tailored to match individual airline standards and experience .

* Liaison between passengers, the airline, other handling agents and courier services.

* Customer service face to face with passengers arriving into baggage reclaim.

* Telephone customer service to/from passengers in relation to baggage claims.

* Handling and management of all incidences in respect of delayed, damaged or pilferage reports or lost property items.

* Reuniting passengers with baggage and sending communication messages via the tracer system.

* Management of World Tracer System, ensuring timely information is updated.

* Processing of baggage for re-flight or delivery to the passenger.

* Monitor and maintain files with World Tracer.

* Administration in respect of all baggage enquiries and claims.