Yousef Al Tabba
Amman,Jordan
Summary
Results-driven Health Insurance Specialist with over 5 years of experience managing group and individual health policies, leading digital transformation initiatives, and driving operational efficiency. Proven track record of achieving 100% regulatory compliance, reducing process times by 40%, and boosting digital adoption by 40%. Strong collaborator with a client-centric and employee-oriented approach, committed to optimizing health insurance services through innovation and technology.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Insurance Specialist - Health
Al Fanar
Riyadh, Jordan
04.2024 - Current
- Spearheaded the onboarding of new clients into health insurance systems, ensuring 100% regulatory compliance.
- Improved client onboarding workflow, resulting in a 15% increase in operational efficiency.
- Advised clients on tailored health plans, achieving a 95% satisfaction rating based on post-service surveys.
- Collaborated cross-functionally to enhance service delivery and reduce onboarding errors.
Production Officer - Health Insurance
MedNet Jordan / Munich Re
Amman, Jordan
06.2019 - 04.2024
- Managed 100+ group and individual health insurance portfolios, including policy issuance, updates, and renewals.
- Led transition to automated MEDNEXT+ systems, reducing processing time by 40% and cutting manual errors.
- Delivered training sessions to 50+ healthcare providers, increasing digital tool adoption by 40%.
- Ensured consistent 100% compliance with health insurance regulatory standards across 5 consecutive years.
Education
Bachelor's Degree - Management Information Systems
Applied Science University
Amman, JordanSkills
- Health Insurance Operations
- Regulatory Compliance
- Digital Transformation & Automation
- Process Optimization
- Client Advisory & Satisfaction
- Provider Training & Enablement
- Team Collaboration & Cross-functional Workflow Integration
- MEDNEXT
- Microsoft Office Suite
Certification
- Communication Skills Training, Dale Carnegie, 2019
- AWS Cloud Solutions Training, Focused on scalability & storage
- Quality Assurance & Cloud Systems, Genie9 LTD, 2018
Accomplishments
- Increased digital platform adoption by 40% across provider network.
- Streamlined policy administration processes, improving efficiency by 20%.
- Maintained flawless compliance record for five consecutive years.
- Reduced policy processing time by 40% through automation and training.
Personal Information
Title: Health Insurance Specialist
Languages
English
Upper Intermediate
B2
Arabic
Proficient
C2
Timeline
Insurance Specialist - Health
Al Fanar
04.2024 - Current
Production Officer - Health Insurance
MedNet Jordan / Munich Re
06.2019 - 04.2024
Bachelor's Degree - Management Information Systems
Applied Science University