YAZAN NAIM AL-ANIZAT
Amman
Summary
I have excellent food and beverage and banquet experience and background, seeking a suitable job and being financially stable to continue utilising the skills that I have acquired while working within a professional setting and to be part of an organisation success. I have an excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to develop, learn, grow and excel.
Overview
13
13
years of professional experience
Work History
Administration Manager
Details For Marketing & Events
Amman -Jordan
04.2020 - 09.2022
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Location Manager
Loyalty Support Services Catering Company
05.2017 - 02.2020
- Responsible for the overall operation of a catering department which involves not only running the catering facility during an event, but also handling all the preparation before the event and after as well
- Achievement of budgeted food sales, beverage sales and labour costs
- Maintaining SOP purchasing and requisitioning procedures
- Achieve maximum profitability and over-all success by controlling costs and quality of service
- Control of Banquet China, cutlery, glassware, linen and equipment
- Development and maintenance of all department control procedures
- Completion of function delivery sheets in an accurate and timely fashion
- Check Food & Beverage or coffee Break schedule if applicable
- Dealing with customer complaints
- Teamwork/Relations with co-workers and management
- Personal development and growth and Staff training and development
- Staff performance and appearance.
Operations Manager
Royal Palace of Jordan- Bait Al Ordon
04.2013 - 05.2017
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of both location and career development plans for all direct reports and problem resolution
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Ensure the efficiency and effective delivery of catering operations and designated services in accordance with the agreement of the contract and to deliver the highest possible standard of food with the resources available and within budget
- Effective management of the team leadership to guarantee the delivery of both qualitative and quantitative results, managing 20 tea members
- Ensure the Health & Safety standards for both staff and location
- Manage the Catering Operation with the available resources within budget and to achieve targets.
F&B Supervisor
Four Seasons Hotel Amman
05.2009 - 04.2013
- Demonstrate and ensure the highest level of efficient service (service briefings) to deliver guests feel welcome and that their needs are attended to at all times during their stay
- Responsible for the daily operations to deliver the finest product and quality to the hotel clientele and customers
- Supervise waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
- Supervise and monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately and prepare weekly staff rosters if need be
- Supervise outlet waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
- Monitor staff closely to identify any misbehaviours throughout service so that these can be addressed immediately and maintain excellent product knowledge
- Oversee all of the issues related to dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service
- Supervise the outlet running and strategic planning, shift pattern organization as well as day-to-day management activities
- Prepare reports for food and beverage manager/ director.
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Working under Pressure
- Leadership skills
Education And Courses
- Tourism Management Bachelor Degree, Middle East University (MEU), 2007, 2012
- Etiquette Course and protocol, Middle East University (MEU), 2011
- General Secondary Certificate, Rashed Tlaia’a High School
- Spoken English and conversation, Spoken English Institute
Languages And Skills
Arabic, English, Business awareness and management skills, Organization skills, The ability to understand detailed information, IT, Numeracy skills potential to handle leadership skills, A proven track record of achievement and making difference according to business and company needs., Time management and office administration training and courses, Telephone techniques training course at Holiday Day Inn Hotel in Food and beverage, purchasing, Store reception and accounting.
Personal Status
Married, 10/23/88, Amman, Jordan
References
Available upon request
Timeline
Administration Manager
Details For Marketing & Events
04.2020 - 09.2022
Location Manager
Loyalty Support Services Catering Company
05.2017 - 02.2020
Operations Manager
Royal Palace of Jordan- Bait Al Ordon
04.2013 - 05.2017
F&B Supervisor
Four Seasons Hotel Amman
05.2009 - 04.2013