Summary
Overview
Work History
Education
Skills
Timeline
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Yazan Nashwan

Journalism
Amman,AM

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Optical Character Recognition

CsMena
09.2023 - Current
  • Quality Inspector. Responsible of proof-reading data processed by team members
  • Training team members on Optical Character Recognition


Customer Service

Qouti
04.2022 - 04.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • rained and regularly mentored associates on performanceoriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.


Office Management

ALAAN PUBLISHERS & DISTRIBUTORS
04.2021 - 02.2022
  • Customer service
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification.

Ushering and Promotion

Adapt Event Solutions
03.2015 - 05.2017
  • Organize parties for artists and singers
  • Guide people for there seats and help them if they need anything
  • Promotion with pepsi, redbull and lepton


Education

Bachelor of Arts - Jurnalisem And Media

Middle East University
Madaba, Jordan
04.2001 -

Skills

Using Microsoft word, Excel

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Timeline

Optical Character Recognition

CsMena
09.2023 - Current

Customer Service

Qouti
04.2022 - 04.2023

Office Management

ALAAN PUBLISHERS & DISTRIBUTORS
04.2021 - 02.2022

Ushering and Promotion

Adapt Event Solutions
03.2015 - 05.2017

Bachelor of Arts - Jurnalisem And Media

Middle East University
04.2001 -

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Yazan NashwanJournalism