Yazan Miqdadi
Global Shared Operations Coordinator
Amman
Summary
Seeking a challenging position with progressive organization, where there is an opportunity for growth and creativity.
Analytical, dynamic, and result oriented Coordinator of Banks Operations with 7+ years of professional experience within high-profile Experience and challenging Environments in Consumer Banking and Corporate Investment Banking. Experienced in valuation and development appraisals together, account Management, commercial business development, decision making, customer Satisfaction, and portfolio management. Proven record of accomplishments in delivering High-quality services within SLA, as well as having an ability to lead Cross-functional and multi-disciplinary teams to accomplish overall objectives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Global Shared Operations - Coordinator
ARAB BANK
12.2021 - Current
- Company Overview: Jordan, UAE, Qatar, Bahrain, Yemen & Palestine
- Europe Arab Bank - London, Paris, Milan, Frankfurt - UK
- Monitor the work volumes and ensure all tasks are closed as per SLA with no Breaches
- Leading team members by organize their time & provide them with all require support
- Train the staff and lead them by following Bank Policies and Procedures
- Distribute all tasks which sent by front office to CAS Makers
- Cover Multi-Activities for Both Segments (CB & CIB); Opening Accounts, Accounts Maintenance, DDA's, Online of Individual Customers, Online of Cash Managements & Trade Finance & RDC for Corporate
- Boosted productivity by establishing effective communication channels between departments.
- Communicate with Compliance, Legal & Credit Departments
- Arrange the Team Annual Leaves & Absence Leaves
- Staff Evaluations- Make Mid-Year & Final Year Assessments
- Manage & lead department projects
- Participating on all digitalization activities for CAS department
- Improve team knowledge, productivity & accuracy
- Manage & lead require testing (UAT's) initiated by HO
- Jordan, UAE, Qatar, Bahrain, Yemen & Palestine
- Europe Arab Bank - London, Paris, Milan, Frankfurt - UK
- Time Management
- Communication Skills
- Customer Service
- Flexibility
- Leadership WORK Skills
- Team work
- Work under pressure
- Self-Motivated
- Manage Change requests on Policies and procedures requested by ( outgoing/incoming Transfers, Treasury, cheques Processing) departments
Customer Service Officer
Arab Bank
09.2017 - 12.2021
- Maintaining high levels of quality service in order to achieve customer Satisfaction
- Verifying customers' information via checking their identifications And/or other required documents
- Execute financial transactions in accordance with Policies & procedures While maintaining an acceptable record in daily drawer balancing
- Informing customers about foreign currency regulations, and computing Transaction fees for currency exchanges
- Ensuring that cash transferred for the purpose of funding are counted and Verified in presence of the supervisor
- Respect 'AML' rules, policy and procedures of the company wherever Applicable
- Foreign currency & travelers cheques handling
- Handling whole sale foreign currency buying and selling
- Handling currency, transactions, & confidential information in A responsible manner
- Peforming clerical and administrative duties
Education
Bachelor Degree - Risk And Insurance Management
Hashemite University
Zarqa, JordanSkills
Quality assurance and control
Certification
AML (Anti Money Laundering) from Al AnsariEX.
Personal Information
- Date of Birth: 12/10/93
- Gender: Male
- Nationality: Jordanian
- Driving License: Valid
- Marital Status: Married
References
Available upon Request.
Additional Competencies
- Time Management
- Communication Skills
- Customer Service
- Flexibility
- Leadership
- Team work
- Work under pressure
- Self-Motivated
Accomplishments
Financial Analysis, forecasting and Share Valuation Project for Al Bilad Medical Services Company as university Graduation Project
Timeline
Global Shared Operations - Coordinator
ARAB BANK
12.2021 - Current
Customer Service Officer
Arab Bank
09.2017 - 12.2021
Bachelor Degree - Risk And Insurance Management
Hashemite University
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