Experienced Senior Functional Consultant with over 8 years of experience in ERP Implementations , Accounting, and Training. Excellent reputation for resolving problems and improving customer satisfaction.Also, preparing for the CMA (Certified Management Accountant) and inshalla will take the exam by October 2021.
• Worked closely with clients to establish specifications and system designs.
• Managed over 40 implementations in different ERP's.
• Leveraged on-site observation and personal trainings to customers.
• Produced detailed and relevant reports for use in making business decisions.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Handled day-to-day running of customer calls, ensuring high levels of productivity and progression.
• Helping poor families with food, cloths and other supplies.
• Assisted with event coordination and on-site support.
• Managed calendar, set appointments and prioritized urgent needs.
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