Yazan Odeh
IT Analyst & Technical Support
Summary
Ambitious professional with a passion for contributing to organizational success through dedicated work and a commitment to supporting company standards.
Eager to leverage my skills in an entry-level position within a dynamic national or international
Overview
10
10
years of professional experience
Work History
Senior IT Analyst
Americana Restaurant International
04.2017 - 01.2024
- Infrastructure Management:
1. Planning and designing computer networks and ensuring their effectiveness.
2. Installing and configuring network components such as routers and switches.
3. Ensuring data and network security.
- Server Management:
1. Installing and maintaining servers.
2. Setting up and configuring operating systems and server software.
3. Ensuring the security and stability of servers.
- Hardware Maintenance:
1. Inspecting and maintaining computer devices and other equipment.
2. Updating and upgrading hardware components as needed.
- POS and Communication Management:
1. Configuring and maintaining POS systems on computers.
2. Solving problems related to device communication.
- Technical Support and Verification:
1. Providing technical support to users.
2. Diagnosing and solving technical problems.
- Security and Backup:
1. Implementing security strategies to protect data.
2. Performing regular data backups.
- Help Desk Support:
1. Hardware installation
2. Computer Networking.
3. Computer hardware.
4. Network administration.
5. Troubleshooting.
6. Technical support.
- Implementation, configuration, and support of various IT restaurants systems and Hardware and networking.
- Update & and follow up on current software & POS machines.
- Make the network points in the restaurants.
- Install the point-of-sale machines & software in the restaurants.
- Follow up on the restaurant data until receive the data in the back office.
- Support POS team.
Restaurant General Manager
Americana Restaurant International
12.2013 - 04.2017
- Day-to-day managing team to achieve company objectives.
- Handling customer complaints (if applicable).
- Follow up on the team activities to ensure the best service.
- Monthly P&L analysis on all costs for cost saving opportunities and improving Revenues.
- Reporting (Daily, weekly, and Monthly).
- Follow up, & monitor team activities to achieve the budget.
- Facilitates the development of creative solutions to overcome obstacles and ensure implementation.
- Direct monitor staff performance & provide feedback to the in-charge persons.
Education
Bachelor of Science - Computer Networking
International Islamic University of Science
Amman 04.2001 -
Skills
Proficient in relationships with numerous varieties of peopleWorking under pressureFast learner and self-educatorContinuous ambition to grow within the organization by hard work Ability of working in team environmentProblem-solving skills, excellent organizational & Communicational skills
Training & Coaching
Inventory AnalysisProactive and creative in identifying solutions to problemsComputer Skills: proficiency in Microsoft Office (Excel, World, Outlook)
Software Development
Network Administration
Courses & Projects
- Compris 7 Project.
- SDM Project.
- CCTV Project.
- Aloha Project.
- Project management.
- Leading of management skills.
- Management System.
- Developing record orientation.
- Management of recruitment and coordination of Customer service.
- Passport to Success.
- Barista of the year 2016
- Food Safety & Allergen Training Session
- Safety & Securit
Reference
- Furnished upon request
Timeline
Senior IT Analyst
Americana Restaurant International
04.2017 - 01.2024
Restaurant General Manager
Americana Restaurant International
12.2013 - 04.2017
Bachelor of Science - Computer Networking
International Islamic University of Science
04.2001 -